Client Services Director - Home Care jobs in Naperville, IL

Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Client Care Team Lead
  • Lovebird Home Care
  • Matteson, IL FULL_TIME
  • LoveBird Healthcare is seeking to hire a talented individual who is driven by the desire to serve others, to fill the position of a Care Coordinator or Client Care Team Lead

    .

    Place of Employment:

        Client’s home, work outside of the client’s home and other work sites as required by Lovebird HQ management.

    Accountable to Lovebird HQ’s Administrator, Manager.
     

    Who Are We?

    LoveBird Healthcare maintains a significant presence across the healthcare ecosystem and delivers in-home health services to seniors, veterans, and the disabled. LoveBird has provided comprehensive wellness and preventive health care to over a 100 patients, offering the best healthcare.

     

    A Day in the Life as a Care Coordinator 

    Responsibilities: 

    • Manage and oversee our entire team of care providers 

    • Communicate effectively with caregivers, clients, families, and other parties.

    • Manage caregiver schedules and requests for time off 

    • Manage all client schedules, ensuring care plans are being met 

    • Maintain accurate client documentation 

    • Participate in/conduct caregiver trainings 

    • Maintain compliance with all legal and company requirements at all times.

    • Ensure that our clients are receiving the very best in care 

    • Willingly participate in night/weekend on-call rotation 

    • Support caregivers, clients, and families by providing accurate information.

    • Maintain a compassionate demeanor at all times 

    • Remain calm and collected in difficult situations 

    • See that all measures are taken to protect client privacy and dignity 

    • Develop treatment/care plans and see that they are properly carried out.

    • Document and report any issues or violations to upper management immediately.

    • Make oversight visits to supervise and assess caregivers 

    • See that client care charts/logs are maintained and monitor client progress.

    • Work to foresee challenges and implement proactive solutions 

    • Demonstrate ability to be a problem solver 

    • Collect feedback to ensure client satisfaction 

    • Provide information to prospective clients and follow up with them.

    • Participate in interviewing, hiring, evaluation, and discipline processes 

    • Take and conduct referral calls.

    • Follow-up with leads. 

    • Send marketing emails to potential clients/leads.

       

    What Are We Looking For?

    The Care Coordinator  will file all sales calls, perform intakes, set up Nurse Assessments, and create plans of care for new clients. Care Coordinator  to schedule caregivers for home care clients and problem solve staffing and scheduling issues and needs that arise.

     

    Experience: 

    • Experience in home care or other health service industries preferred. Sales experience preferred.

    • Requires proficiency in word processing and computer skills (Office Word, Excel, & PowerPoint).

    • Must possess and demonstrate excellent communication, human relations, and organizational skills

    • Required to travel throughout the assigned communities to complete job duties. Driver’s license.

    • Two years office experience, and private duty or healthcare experience preferred

     

    Education: High school diploma required,Certified Nurse Assistant or Medical Assistant and CPR/BLS Card 
     

    Interpersonal Skills: Excellent people, time management, confidentiality and Courtesy skills are a key asset for this position.

     

    How is the Work Schedule?

    This position may require various shifts at various times (including nights, weekends, and sleep-over) at one or more work sites. 
     

    Are You Ready to Join Our Team?

    Our recruiting cycle includes reviewing all applications, and conducting phone interviews. Once we review your application and resume, you will be contacted by phone if you are selected to move forward in our hiring process.

    We will reach out to every applicant once the position is filled to inform you of the status of the position.

     

    Additional Notes

    This position description is not all inclusive. The person hired for this role will be required to perform other duties as deemed necessary.

    All external employment offers are subject to the satisfactory completion of reference, credit, drug, alcohol, and background checks.

     


  • 12 Days Ago

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Home Care Aide
  • Amazing Grace Home Care Services
  • Richton Park, IL FULL_TIME,PART_TIME
  • We are currently seeking Home Care Aide that can provide quality non-medical home care services to our clients in Cook, Will, DuPage Counties. The primary purpose of you job position is to provide eac...
  • 22 Days Ago

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Client Services Director
  • Curion
  • Deerfield, IL FULL_TIME
  • Client Services Director (Consumer & Product Research) – Deerfield, IL At Curion, we are embarking on a period of great transformation and revenue growth while increasing efficiency and productivity. ...
  • 1 Month Ago

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Social Services Director
  • Long Term Care Services
  • Morton, IL FULL_TIME
  • DUTIES: Directing, establishing & planning the overall policies/goals for the Social Services department Responsible for assessments, care planning & helping residents adjust Familiarity with an array...
  • 1 Day Ago

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Experienced Home Care Aide
  • Healing Hands Home Care Services, Inc.
  • Matteson, IL PART_TIME,FULL_TIME
  • Home Health Aide Duties and Responsibilities Home Health Aides help patients in a variety of ways, which may include taking their vital signs or giving them medicine under a nurse’s direction. They mu...
  • 4 Days Ago

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Home Care Aide - Chicago
  • Golden Touch Home Care Services - Chicago
  • Chicago, IL FULL_TIME
  • Job Summary: Home health aides act as a bridge to independent living for many seniors as well as those with disabilities who may also require assistance with activities of daily living. From monitorin...
  • 16 Days Ago

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0 Client Services Director - Home Care jobs found in Naperville, IL area

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Director of Customer Service
  • LaSalle Network
  • Schaumburg, IL
  • Lasalle Network is thrilled to be partnered with a global automation manufacturer that is seeking a Director of Customer...
  • 3/28/2024 12:00:00 AM

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Coordinator Technical Support - Customer Service
  • Ifanca
  • Des Plaines, IL
  • Coordinator Technical Support - Customer Service 2/17/2022 2:17:40 PM **Job Description** ?Responds to client questions ...
  • 3/28/2024 12:00:00 AM

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Client Service Representative - Chicago
  • Marquee Event Group
  • Chicago, IL
  • Find A Location Please enter a street, city, or ZIP code. ** Client Service Representative - Chicago - Chicago** **Job D...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist
  • UPMers
  • Naperville, IL
  • Customer Service Specialist page is loaded **Customer Service Specialist** **Customer Service Specialist** locationsNape...
  • 3/27/2024 12:00:00 AM

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Associate Client Service Manager
  • Gallagher
  • Mokena, IL
  • About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's glob...
  • 3/25/2024 12:00:00 AM

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Account Manager
  • Americaneagle.com
  • Des Plaines, IL
  • Americaneagle.com is a family-owned web design, development, and digital marketing agency with a passionate belief in th...
  • 3/25/2024 12:00:00 AM

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CSR
  • ABS Graphics Inc
  • Itasca, IL
  • SUMMARY Perform as a liaison between clients and cross-functional internal teams to ensure the timely and successful del...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • ABS Graphics
  • Itasca, IL
  • Job Description Job Description SUMMARY Perform as a liaison between clients and cross-functional internal teams to ensu...
  • 3/24/2024 12:00:00 AM

Naperville (/ˈneɪpərˌvɪl/) is a city in DuPage and Will counties in the U.S. state of Illinois. Located 28 miles (45 km) west of Chicago, Naperville was founded in 1831 and developed into the fifth-largest city in Illinois. As of the 2010 census, the city had a population of 141,853, which was estimated to have increased to 147,682 by 2017. In a 2010 study assessing cities with populations exceeding 75,000, Naperville was ranked as the wealthiest city in the Midwest and the eleventh wealthiest in the nation. It was ranked among the nation's safest cities by USA Today and Business Insider. Nap...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director - Home Care jobs
$74,980 to $92,376
Naperville, Illinois area prices
were up 0.8% from a year ago

Client Services Director - Home Care in Fremont, NE
Attend reoccurring administrative meetings.
August 22, 2019
Review, create and keep updated the medication administration and specialized services records for clients receiving those services.
October 10, 2019
Initiate and manage medication administration and/or nursing delegated specialized services to clients.
November 02, 2019