Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
We're on the lookout for a Client Care Specialist who can seamlessly blend exceptional customer support with a knack for travel planning. As a Travel Concierge, you'll be the go-to person for our clients, offering not only top-tier assistance but also crafting unforgettable travel experiences.
Responsibilities:
Customer Relationship Management: Cultivate strong connections with clients by actively listening to their needs, providing reliable assistance, and ensuring their satisfaction throughout their journey.
Travel Customization: Embrace the role of a travel specialist, curating bespoke itineraries, suggesting unique destinations, and ensuring each client's travel experience is personalized and exceptional.
Issue Resolution: Tackle customer inquiries and concerns with a solutions-oriented mindset, turning challenges into opportunities to showcase our commitment to outstanding service.
Destination Guidance: Act as a knowledgeable guide, offering insights into various travel destinations, cultural nuances, and insider tips to enhance our clients' overall travel experience.
Proactive Assistance: Anticipate customer needs and actively offer support, making recommendations and providing guidance to enhance their travel journey.
Collaborative Teamwork: Work closely with cross-functional teams to streamline processes, share insights, and contribute to an environment focused on continuous improvement.
Qualifications:
How to Apply:
If you're ready to embark on a career that combines your passion for customer care with the excitement of travel, submit your resume detailing your relevant experience. We're eager to welcome a new team member dedicated to delivering unparalleled service and crafting extraordinary travel adventures for our clients.
Note: Occasional travel may be required for training or professional development purposes.