Client Services Director - Home Care jobs in Missouri

Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Client Care Manager
  • Private Home Care
  • St. Louis, MO FULL_TIME
  • Location: St. Louis, MO

    Type: Full-time (Monday - Friday)


    About Us: Private Home Care ("PHC") is a growing home care company serving clients in the St. Louis, Chicago, Kansas City, and Southern Illinois markets.
    At PHC, we believe our Caregivers are the heart of our business. We pride ourselves on our high-touch, customized care model and our focus on making an ideal match between each client and their team of Caregivers. When you join PHC, you join a team of professionals that are skilled, knowledgeable, and passionate about serving others and providing the best care.

    We are expanding our services in the St. Louis area and are looking for a smart, self-motivated, full-time Client Care Manager to join our growing team. We are building a best-in-class team and are looking for mission-driven, growth-minded people with a heart for serving the community.

    ******************


    Job Summary:


    The purpose of this role is to oversee all aspects of ongoing client care, including: conducting initial client assessments; overseeing completeness and accuracy of Care Plans, Client Service Agreements, and pricing for new and existing clients; verifying that the Caregivers assigned to each client are an ideal fit based on skills and additional match factors; managing ongoing care management, client relationships, and client satisfaction; conducting supervisory visits and Care Plan updates at least every 90 days; coordinating with partner organizations to provide holistic care and wellness support for each client; and supporting in the development of improved caregiver training to ensure delivery of best-in-class care.

    The ideal candidate for this role has experience in social work, geriatric care management, or a related field. You must be an excellent communicator, adept at navigating complex client care situations to make sound recommendations, must be organized and efficient, must be customer service focused and able to foster relationships with clients, fellow PHC employees, and community partners, must be technically competent and willing to learn our web-based scheduling system (Wellsky/ClearCare), and must thrive on helping families navigate challenging situations.

    The goal is to ensure that our clients care needs are always met with a comprehensive and individualized Care Plan, a team of the most qualified and best-fit caregivers, and that our clients and team members are treated professionally at all times.

    Applicants should ideally have past experience in, or familiarity with non-medical home care.


    Responsibilities:
    • Managing client care for all current clients, conducting initial in-home assessments for all new clients to develop Care Plans, conducting reassessment visits for each client at least once every 90-days to ensure Care Plan, pricing, and Client Service Agreements are up-to-date and aligned with evolving client care needs.
    • Conducting introductions (meet-and-greets) of new caregivers to clients and families to ensure a smooth start of care and a strong caregiver-client match.
    • Managing Quality Assurance program, including using Net Promoter Score to monitor client and family member (Account Owner) satisfaction.
    • Ensuring that caregivers assigned to each client are an ideal fit based on skills and additional match factors, working closely with our Employee Care Manager to make recommendations and adjustments as needed.
    • Supporting community marketing efforts to establish trusted referral relationships with local organizations.
    • Supporting the development/certification of caregiver training and advancement programs to ensure best practices are implemented and proper care techniques are being applied.
    • Reporting weekly on performance, KPIs, and progress towards goals.
    • Serving as backup On-Call Scheduling Coordinator in scheduled rotation with office team, supporting primary On-Call Coordinators with all off-hours phone calls and restaffing of shift call-offs.
    Qualifications:
    • Academic background and experience as Geriatric Care Manager (preferred), gerontologist, social worker, RN, or other related field
    • Outstanding skills in customer service, leadership, decision-making, verbal and written communications, and organization
    • Alignment with PHC Core Values and Mission
    • Impeccable character, strong interpersonal skills, high emotional intelligence, and resilient under stress
    • Strong sales skills, goal-oriented, and receptive to feedback and coaching
    • Skilled at using WellSky software program to manage client care and schedules
    • Strong technical skills, attention to detail, and ability to quickly learn new technologies and procedures
    • Ability to be clear, fair, professional, and consistent in all communications
    • Work well and make sound decisions in time-sensitive situations
    • Reliable with respect to confidentiality
    • Experience in private duty home care or related field a plus
    • Age 21 or older
    • Ability to pass a comprehensive background and reference check
    • Must have reliable vehicle, insurance, and be willing to drive to clients across Greater St. Louis area
    Benefits:
    • Supportive, Tight-Knit, Professional Culture
    • Health, Dental, and Vision Insurance, and Aflac supplemental life and disability insurance
    • 401(k) retirement plan with generous company match after one year of employment, with immediate vesting
    • Employee discount program
    • Employee recognition (bonus) program
    • Employee assistance program
    • Unlimited Paid Time Off (PTO) policy
    Compensation:
    • Competitive base salary and bonus structure based on skills and experience
    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
  • 1 Month Ago

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Sr. Director of Client Services
  • Advantage Solutions
  • Saint Louis, MO FULL_TIME
  • Market Type (EM)Remote Summary Senior Director Client Team Services At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Senior Director Client Team Services to be r...
  • 2 Months Ago

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Client Care Coordinator
  • Home Instead
  • Kansas, MO FULL_TIME
  • Objective: Home Instead is looking for a caring, persuasive and driven individual to become a part of our team as Client Care/Training Coordinator and join our mission of enhancing the lives of aging ...
  • 19 Days Ago

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And value based care
  • HealthEcareers - Client
  • Maryland, MO FULL_TIME
  • Are you a dynamic, patient-focused physician passionate about population health and value-based care? If you're interested in improving patient outcomes, ensuring continuity of care, and making a real...
  • 3 Days Ago

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Client Care Coordinator
  • Home Instead 528
  • Kansas, MO FULL_TIME
  • Objective: Home Instead is looking for a caring, persuasive and driven individual to become a part of our team as Client Care/Training Coordinator and join our mission of enhancing the lives of aging ...
  • 23 Days Ago

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Home Health Aide (HHA)
  • Bootheel In-Home Care Services
  • Oran, MO PART_TIME
  • Home Health Aides! Bootheel In-Home Care Services is a family owned and operated medical home care agency that has been serving Missouri for over 18 years. We are looking for healthcare professionals ...
  • 20 Days Ago

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Client Service Director
  • Kennedy Jenks
  • Founded in 1919, KJ has always looked to the future. With a talented team of professionals and a culture of continuous i...
  • 3/28/2024 12:00:00 AM

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Managing Director/Director Client Services
  • CFO's Domain
  • Los Angeles, CA
  • Title: Managing Director / Director of Client Services Company: CFO’s Domain Location: Los Angeles Compensation Structur...
  • 3/28/2024 12:00:00 AM

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Managing Director/Director Client Services
  • CFO's Domain
  • Title: Managing Director / Director of Client Services Company: CFO’s Domain Location: San Francisco Compensation Struct...
  • 3/28/2024 12:00:00 AM

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Director of Client Services
  • StevenDouglas
  • Fairfield, CT
  • The Private Wealth Management Group at StevenDouglas is representing a leading multibillion dollar RIA, seeking to add a...
  • 3/27/2024 12:00:00 AM

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Director of Client Services
  • Griffin Resources
  • Boston, MA
  • The Role Griffin Resources is recruiting on behalf of an Accounting Firm located in Boston, MA. The Client Services Dire...
  • 3/25/2024 12:00:00 AM

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Client Services Director
  • The Burns Phillips Law Firm, PLLC
  • Conroe, TX
  • ISO A NEW TEAM MEMBER! We have a job opening for a CLIENT SERVICES DIRECTOR FOR OUR FAMILY-FOCUSED ESTATE PLANNING PRACT...
  • 3/25/2024 12:00:00 AM

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Director of Client Services
  • Hamlyn Williams
  • Our client, a financial technology investment firm is looking to add a Director of Client Services to join their team in...
  • 3/24/2024 12:00:00 AM

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Director of Client Services
  • Bleakley Financial Group
  • Fairfield, NJ
  • Director of Client Services Location: Fairfield, NJ About Us: We are a leading Independent Registered Investment Advisor...
  • 3/24/2024 12:00:00 AM

Missouri is landlocked and borders eight different states as does its neighbor, Tennessee. No state in the U.S. touches more than eight. Missouri is bounded by Iowa on the north; by Illinois, Kentucky, and Tennessee across the Mississippi River on the east; on the south by Arkansas; and by Oklahoma, Kansas, and Nebraska (the last across the Missouri River) on the west. Whereas the northern and southern boundaries are straight lines, the Missouri Bootheel protrudes southerly into Arkansas. The two largest rivers are the Mississippi (which defines the eastern boundary of the state) and the Misso...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director - Home Care jobs
$68,994 to $85,001

Client Services Director - Home Care in Fremont, NE
Initiate and manage medication administration and/or nursing delegated specialized services to clients.
November 02, 2019
Review, create and keep updated the medication administration and specialized services records for clients receiving those services.
October 10, 2019
Attend reoccurring administrative meetings.
August 22, 2019