Client Services Director - Home Care jobs in Lubbock, TX

Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Client Care Supervisor (FT)
  • Caprock Home Health Services
  • Lubbock, TX FULL_TIME
  • Client Care Supervisor

    General Summary:
    • Responsible for performing initial assessment and development of individualized service plan for PAS clients.
    • Responsible for establishing frequency of client supervisory visits based on the individualized need of the client and to assure appropriate performance of the attendant. Under no circumstances may a Supervisory visit be performed less than once annually per client no more than 90 days before the end of the annual period and no less than 30 days before the end of the annual period.
    • Responsible for performing supervisory visits as frequently as necessary* to assure service delivery, address EVV discrepancies, verify attendance and proper clocking in of attendants for service delivery, address the needs of the client, & ensure adequate training and performance of the attendant.
    • Responsible for recruitment, orientation, and training of PAS Attendants.
    • Responsible for ensuring an attendant is hired to meet the requirements of assigned clients.
    • Responsible for training attendants regarding rules, regulations, and policies,
    • Responsible for training attendants how to use the EVV system to log in and out.
    • Responsible for teaching safety, procedure, tools, and preferences for each assigned task
    • Responsible for telephone orientation of qualified special backup attendants as appropriate
    • Responsible for coverage of PAS hours and coverage of service interruptions.
    • Monitors EVV information and works with EVV staff to respond to incidents where time is not logged, or auto link fails to occur
    • Inspects and identifies issues with EVV devices and utilization of devices.
    • Completes appropriate forms and follows up to assure replacement of faulty devices and to assure attendants us appropriate compliance processes until the EVV device is replaced.
    • Recruits, hires, places, and orients attendants
    • Provides services directly when lack of an attendant will result in failure to provide personal care services necessary to protect the health and safety of the client.
    • Maintains communication with all members of the client care team, including all 
    • members of the PAS staff and skilled clinicians when appropriate.
    • Responsible to contact clients routinely via telephone or personal visit to assess and document:
      • Client service plan is adequate.
      • Client continues to need services.
      • Client needs service plan change.
      • Attendant continues to be competent in providing authorized tasks.
      • Attendant is delivering authorized tasks.
    • Responsible for observation, reporting and documentation of client’s status.
    • Responsible for maintaining current, accurate and thorough documentation to support services, compliance, billing, and payroll functions, as well as information for agency reports.
    • Responsible for monitoring and direct operation and effectiveness of infection control and OSHA standards.
    • Maintain knowledge of PAS licensure and program regulations.
    • Cooperates with all staff members in carrying out the overall objective of the agency.
    • Performs other duties assigned by Supervisor.
    Job Skills and Abilities:
    • Must possess the ability to perform and demonstrate personal care tasks with proper technique, body mechanics, and infection control measures.
    • Must be able to assess the competency of attendants in the performance of personal care tasks. Must possess strong organizational skills.
    • Strong written and oral communication skills required.
    • Requires the ability to learn, comprehend and retain licensure and program specific rules and regulations as they pertain to PAS services.
    • Ability to use and learn computer software programs including Vesta Microsoft Word, Outlook, and Excel.
    • Must learn and use current client management system software. Requires a valid Texas driver’s license.
    Qualifications:
    • Per program guidelines: (TAC rule: Title 26, Part 1 Chapter 558, Subchapter D, Section G, Part 2.)
    General:
    • Good verbal and written communications skills in English. Good driving record.
    • Clear Criminal Background Record.
    • Ability to communicate in Spanish a plus.
    Physical:
    • Must be able to physically perform personal care tasks in and about the homes of clients.
    • Must be able to communicate verbally, use a keyboard, sit for extended periods of time.
    • Must be able to get in and out of a car, and to drive a car to and from clients homes, enter various homes, navigate stairs and various dwellings.
    • Must be able to turn and position clients weighing up to two hundred pounds alone, and heavier with the use of a Hoyer lift or assistant.
    • Must be able to lift and carry up to thirty pounds.
    Education, Training, and Professional Credentials:
    • A licensed nurse or an individual with a high school diploma or GED and two years of full-time study at an accredited college or university.
    • An individual with a high school diploma or general equivalence diploma (GED) may substitute one year of full-time employment in a supervisory capacity in a health care facility, agency, or community-based agency for each required year of college.
    Experience:
    • Assists Administrator to recruit, train, and evaluate LHH & PAS staff to assure appropriate qualifications, values, and competency.
    • Identifies training needs and deficiencies and coordinates program in-services with Administrator and Corporate management for LHH & PAS staff as per program guidelines.
  • 16 Days Ago

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Director of Health Care Services (RN) Home Health
  • FALCON HEALTHCARE
  • Big Spring, TX FULL_TIME
  • Interim Healthcare is a leading Regional Provider of Home Health Services based in Texas. Our company has grown to over 35 offices in Texas and New Mexico. We are looking for the best nurses in the ma...
  • 1 Month Ago

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Client Services Director (Part-time)
  • Pregnancy Resource Center
  • Portales, NM PART_TIME
  • PREGNANCY RESOURCE CENTER *1412 S. Avenue O., Portales, NM 88130575-935-5433* POSITION DESCRIPTION: CLIENT SERVICES DIRECTOR (PORTALES OFFICE) (Part-time position) Objectives of the position : The Cli...
  • 1 Day Ago

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Director of Nutrition Services
  • Coronado Care Center
  • Portales, NM FULL_TIME
  • Job Type: Full-Time *Benefits Available for Full-Time employees* Benefits: 401(k) Dental Insurance Health Insurance Life Insurance Vision Insurance Your Job We believe that nursing is a work of the he...
  • 25 Days Ago

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Hospice Medical Director
  • Angels Care Home Health
  • Midland, TX FULL_TIME
  • Angels Care Hospice Medical Director Why Angels Care Hospice? Angels Care Hospice has a simple philosophy: WE SERVE PATIENTS. Over the past 20 years, we have grown to be one of the largest Home Health...
  • 4 Days Ago

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Child Care Services-Client Services Monitor (Internal Only)
  • South Plains Community Action Association
  • Lubbock, TX FULL_TIME
  • Child Care Services (CCS) assists low-income families pay for child care, provides information about choosing quality child care, and assists families to locate other community resources. The program ...
  • 24 Days Ago

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0 Client Services Director - Home Care jobs found in Lubbock, TX area

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Account Executive - Employee Health & Benefits
  • Marsh McLennan Agency
  • Lubbock, TX
  • ESSENTIAL DUTIES & RESPONSIBILITIES: Primary Contact with the Producer Manage the Client Insurance Program, utilizing ag...
  • 3/28/2024 12:00:00 AM

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Caregiver - Direct Support Professional Float
  • Caregiver Inc
  • Lubbock, TX
  • Overview Caregiver is a leading Texas-based provider of services to adults with intellectual and developmental disabilit...
  • 3/28/2024 12:00:00 AM

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Staff Nurse (RN)
  • The Plaza at Lubbock
  • Lubbock, TX
  • The Plaza at Lubbock - RN - Registered Nurse $2,500 Sign-On Bonus! Shift Differentials and Incentive Pay Offered! The Pl...
  • 3/28/2024 12:00:00 AM

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Medical Records Warehouse Clerk
  • Covenant Health
  • Lubbock, TX
  • ** Medical Records Warehouse Clerk** **** New **Covenant Health is seeking a Full Time, Day Shift Health Information Man...
  • 3/28/2024 12:00:00 AM

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Fast Track Insurance Partner
  • New York Life - West Texas General Office
  • Lubbock, TX
  • Our mission is to provide financial security and peace of mind through our insurance, annuity, and investment solutions....
  • 3/28/2024 12:00:00 AM

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Transportation Engineer - Assistant Director of Public Works
  • Lubbock County, TX
  • Lubbock, TX
  • Salary : $73,590.40 - $98,113.60 Annually Location : Lubbock, TX Job Type: Full Time Job Number: 202400013 Department: P...
  • 3/27/2024 12:00:00 AM

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Certified Nurse Aide/Acute Care Full Time Nights
  • Surgery Partners
  • Lubbock, TX
  • JOIN OUR TEAM!!!! Are you looking to be one of the team? To be part of the family and not just another number? Are you l...
  • 3/26/2024 12:00:00 AM

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Intensive Case Manager/Wraparound Facilitator
  • StarCare Specialty Health System
  • Lubbock, TX
  • Job Details Job Location Community Services 38th & I-27 - Lubbock, TX Position Type Full-time Education Level 4 Year Deg...
  • 3/26/2024 12:00:00 AM

Lubbock (/ˈlʌbək/ LUB-ək) is the 11th-most populous city in the U.S. state of Texas and the county seat of Lubbock County. With a population of 256,042 in 2015, the city is also the 83rd-most populous in the United States. The city is located in northwestern part of the state, a region known historically and geographically as the Llano Estacado, and ecologically is part of the southern end of the High Plains, lying at the economic center of the Lubbock metropolitan area, which has a projected 2020 population of 327,424. Lubbock's nickname, "Hub City", derives from it being the economic, educat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director - Home Care jobs
$65,217 to $80,348
Lubbock, Texas area prices
were up 1.2% from a year ago

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