Client Services Director - Home Care jobs in Leominster, MA

Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Client Care Specialist
  • Gateway Services Inc
  • Northborough, MA FULL_TIME
  • ABOUT GATEWAY SERVICES INC.:

    Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150 locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

    Gateway has proudly achieved the esteemed Great Place To Work Certification™ in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.

    Please visit Gateway Services Inc. to learn more about us.

    Client Care Specialist
    Work Hours: Full-Time; M,T,Th,F 8AM-5PM; Sat 8AM-3PM; Wed and Sun off
    Pay Rate: $19/hr w/ $1000 sign on bonus
    Location: Forget Me Not Pet Crematory- Northboro, MA

    Job Overview

    The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.

    Duties & Responsibilities

    • Ensure excellent customer service, interacting via telephone, email, and in-person.
    • Build rapport and assist customers with product orders.
    • Interact and provide information in response to inquiries about products and services.
    • Determine client needs, offering possible solutions or follow-up as needed.
    • Coordinate client service requests, to ensure delivery is in accordance with client expectations.
    • Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
    • Ensure best practices processes and procedures on all administrative and operational activities within the department.
    • Any other duties as assigned.

    Education, Training & Qualifications

    • Post-secondary degree or diploma in a related field
    • One year experience working within customer service environment involving client care
    • A high level of integrity, ethics, and compassion for the care of the deceased is required.

    Skills & Abilities

    • Teamwork oriented
    • Strong problem identification and solving skills.
    • Ability to effectively communicate, verbally and written.
    • Ability to multitask with multiple systems, while interacting with customers
    • Highly motivated, energetic, and able to thrive in a fast-paced environment.
    • Ability to build and maintain relationships with corporate departments, key business partners and customers.

    Working Conditions

    • Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
    • Prolonged periods sitting at a desk and working on a computer.
    • Occasionally lifting/moving 100 lbs.
    • Regularly exposed to low/moderate/high noise environment
    • Regularly exposed to low/moderate/high heat environment


    YOU’LL LOVE WORKING WITH US BECAUSE:

    The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!

    OUR CORE VALUES:

    • People First
    • Exceed Expectations
    • (HIT) Honesty, Integrity, Trust
    • Be Passionate and Caring
    • Continuously Improve

    WHAT YOU CAN EXPECT FROM US:

    • Generous salary and benefits package includes:
    • 3 national medical plans that pay 100% after the members’ deductible and copays
    • 2 national dental plans that cover many services at no cost to the plan members
    • National vision plan
    • Company paid Life/ AD&D, STD and LTD for all full-time employees
    • Chance to purchase additional Life/AD&D coverage at discounted rates
    • Critical Illness, Accident and Pet insurance are offered as an employee’s choice
    • Tax savings account: HSA, Health and Dependent Care FSAs
    • 401(k) Retirement plan
    • Potential for Career Growth
    • Employee Assistance Program
    • Paid Holidays & Time Off
    • A Sense of Community
    • Great Hearts & Minds Scholarship Program
    • Gateway Tuition Reimbursement Program

    Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com.

    New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.

  • 3 Days Ago

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Director: At Home Private Care, Southborough, MA
  • VNA Care
  • Southborough, MA FULL_TIME
  • At Home Private Care is seeking a dynamic Director to oversee the day-to-day operations, coordination of services, and oversight of referrals to achieve sales goals. Office location: 333 Turnpike Road...
  • 11 Days Ago

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Director of Operations
  • Associated Home Care
  • Leominster, MA FULL_TIME
  • About Associated Home CareFueled by a real understanding of today’s challenges, Associated is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experienc...
  • 1 Month Ago

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Social Services Director
  • Life Care Center of Auburn
  • Auburn, MA FULL_TIME
  • Live the Mission Position Summary The Social Services Director plans, organizes, develops, and directs the overall operation of the Social Services department to ensure all medically related emotional...
  • 5 Days Ago

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Director of Nursing Services
  • Lanessa Extended Care
  • Webster, MA FULL_TIME
  • We are hiring a Director of Nursing Services to join our dynamic care team at Lanessa Extended Care in Webster! Working with our team and residents will give you purpose in your professional and perso...
  • 1 Month Ago

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Home Health Aide- 70 Hours for a Client
  • Guardian Angel Senior Services
  • Dudley, MA FULL_TIME
  • Full Time or Part Time work at your discretion!Salary: $199.00 - $20.00 per hourJoin our team and help take care of Elderly and Disabled individuals in the comfort of their own homes! At Guardian Ange...
  • Just Posted

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0 Client Services Director - Home Care jobs found in Leominster, MA area

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Customer Success Consultant (Remote)
  • Staples Inc.
  • Framingham, MA
  • Staples is business to business. Youre what binds us together. Our world class sales and sales support teams work direct...
  • 3/28/2024 12:00:00 AM

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Director of Customer Service
  • Piper Maddox
  • Marlborough, MA
  • Director of Customer Service Piper Maddox has been engaged by a company who has revolutionized the BESS market having de...
  • 3/27/2024 12:00:00 AM

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Cargo Claims Adjuster
  • Transplace, Inc.
  • Lowell, MA
  • ** Cargo Claims Adjuster** **Job Category****:** Admin & Support **Requisition Number****:** CARGO04332 Showing 1 locati...
  • 3/27/2024 12:00:00 AM

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Assistant Director of Employer Relations - Career Services
  • Tufts University
  • Medford, MA
  • Overview The Tufts Career Center provides comprehensive career development assistance to undergraduates, graduate studen...
  • 3/27/2024 12:00:00 AM

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Enterprise Mobility Technician in Boston, MA
  • TalentBurst, Inc.
  • Boston, MA
  • Enterprise Mobility Technician Boston, MA/ hybrid Long term extendable contract Position Summary Client is seeking an En...
  • 3/26/2024 12:00:00 AM

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Director of Customer Support
  • GoPeer
  • Cambridge, MA
  • **Director of Customer Support** Cambridge, MA / Growth and Marketing / Remote **What Is GoPeer ????** It's such a great...
  • 3/26/2024 12:00:00 AM

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Fee-for-Service Adoption Specialist
  • Seven Hills Foundation
  • Worcester, MA
  • Overview: Provides adoption services which may include MAPP training, home studies and child adoption assessments, adopt...
  • 3/26/2024 12:00:00 AM

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Customer Success Manager
  • Workhuman
  • Framingham, MA
  • Job Description: The Opportunity: We are looking for an innovative and determined Customer Success Manager to ensure our...
  • 3/26/2024 12:00:00 AM

Leominster (/ˈlɛmənstər/ LEM-ən-stər) is a city in Worcester County, Massachusetts, United States. It is the second-largest city in Worcester County, with a population of 40,759 at the 2010 census. Leominster is located north of Worcester and west of Boston. Both Route 2 and Route 12 pass through Leominster. Interstate 190, Route 13, and Route 117 all have starting/ending points in Leominster. Leominster is bounded by Fitchburg and Lunenburg to the north, Lancaster to the east, Sterling and Princeton to the south, and Westminster to the west. According to the United States Census Bureau, the c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director - Home Care jobs
$76,242 to $93,931
Leominster, Massachusetts area prices
were up 1.6% from a year ago

Client Services Director - Home Care in Fremont, NE
Attend reoccurring administrative meetings.
August 22, 2019
Review, create and keep updated the medication administration and specialized services records for clients receiving those services.
October 10, 2019
Initiate and manage medication administration and/or nursing delegated specialized services to clients.
November 02, 2019