Client Services Director - Home Care jobs in Lancaster, PA

Job Summary:
Transform Lives and Your Career: Join Home Instead as a Client Care Consultant

At Home Instead serving Lancaster County, PA your Career is About Making a Difference!

About the Role:

As a Client Care Consultant at Home Instead in Lancaster County, you have a unique opportunity to blend your relationship skills with a passion for community. This isn't just a job; it's a chance to make a meaningful impact in the lives of seniors, achieving professional growth and success in a nurturing environment.

What We Offer You:

● Impact and Purpose: Directly contribute to improving the lives of seniors and there families in your community.

● Career Advancement: Grow with a nationally recognized brand in home care.

● Innovative Environment: Be encouraged to bring new ideas to the table.

● Work-Life Balance: Enjoy flexible hours that accommodate your lifestyle.

● Positive Culture: Be part of a great local team where your efforts are valued and your well-being is a priority.

● Competitive Pay: We offer competitive wages that reflect your valuable contributions.

● Comprehensive Training: Receive paid training to enhance your skills and knowledge.

● Paid Time off. Paid holidays. Health Insurance.

Your Key Responsibilities:

● Build Relationships: Meet with potential clients and family members to discuss their needs and provide solutions in the form of a care plan

● Execute Quality Assurance: Develop a cadence of quality assurance visits to assess care and condition of clients

● Lead Nurturing: Take client lead inquiries and walk them through the Home Instead process with the goal to perform a care consultation and agree on care

● Brand Ambassador: Represent Home Instead services effectively to referral providers with both individual meetings and group presentations.

● Maintain Records: Keep accurate records of client conditions, assessments, and plans to maximize health outcomes.

Secondary Responsibilities:

● Client Connections: Conduct client and Care Professional introductions

● Community Involvement: Work with team to facilitate engagement with community events

What You Need to Succeed:

● Educational Background: Post high school degree suggested but not required.

● Experience: Proven track record in client management and customer service; consultative sales experience a plus.

● Driving Requirement: Must possess a valid driver’s license.

● Skills for Success/Traits: Strong communication, organizational skills, professionalism, proficiency in (or willingness to learn) Microsoft Office, curiosity, positive mindset, collaborative.

Ready to Make a Difference in home care?

If you're looking for a career that offers more than just a paycheck, where you can truly make a difference in your community, apply to join our team at Home Instead [Location]. Your journey in transforming lives and elevating your career starts here! We are urgently hiring for an immediate opening!

Apply Now and Start Making a Positive Impact Every Day!

Job Type: Full-time

Pay: $44,000.00 - $52,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience level:

• No experience needed

Medical specialties:

• Home Health

Schedule:

• Day shift
• Monday to Friday
• On call

Work Location: In person