Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Directs, implements and manages the goals, objectives and policies of the department ensuring adherence to all home health service organization's policies and procedures. Conducts supervisory home care visits and facilitates patient education programs.
Job Responsibility
Leads a Home Care Services group by communicating with and developing staff members, and building consensus for programs and goals that support a business, function or geographic area.
Develops and articulates a short-term strategic vision for areas of responsibility.
Participates in development of and adherence to all home health service organization's policies, procedures and protocols.
Supervises and monitors patient care activities to ensure compliance with the goals and plan of treatment.
Conducts supervisory home care visits to ensure that safe, effective care is being provided.
Assesses staff competency and proficiency; identifies staffing needs.
Ensures completion of appropriate documentation to facilitate reimbursement.
Directs the recruitment, orientation, training and management of progression staff; performs annual reviews on all direct report personnel.
Counsels and disciplines staff, when necessary.
Supervises and facilitates all patient education training programs.
Participates in the development, implementation and evaluation of the Quality Improvement Program.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
Masters degree in Nursing or Doctorate in Physical Therapy or a related field.
Current license to practice as a Registered Professional Nurse or Physical Therapist in New York State required, plus specialized certifications as needed.
Minimum five (5) years progressive responsiblity related to clinical and management aspects of a Certified Home Health Agency, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
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