Client Services Director - Home Care jobs in Dover, NH

Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Health care specialist
  • HealthEcareers - Client
  • Exeter, NH FULL_TIME
  • Planned Parenthood of Northern New England (PPNNE) is looking for candidates to fill a full-time, 37.5hr / wk position as a Regional Health Care Associate (HCA) Support Specialist.

    Based in New Hampshire, this role involves providing training assistance and coverage to a group of health centers, with some designated as primary locations and others as secondary locations.

    The Regional HCA Support Specialist reports to the Senior Manager, Centralized Staffing. The RHCA is a subject matter expert in EPIC documentation standards and PPNNE workflows and supports health centers by facilitating onsite training of new and tenured staff.

    The HCA Support Specialist also provides coverage for CTO, Leaves, Vacancies, Call outs and as otherwise requested by heath center managers to support sites.

    When supporting sites, the support specialist will Serve as the first clinical point of contact for patients in our health centers and ensure outstanding customer service and patient satisfaction by collaborating with the team to provide high-quality patient centered care.

    Perform clinical support, front desk, and administrative functions in health centers.

    The HCA Support Specialist supports the health center managers in monitoring, tracking, reporting, and facilitating PPNNE health care associates' success, to include re-education when applicable, in delivering patient care services in accordance with established standards of care as noted through interactions, observation, chart audits, staff input and patient experience feedback coaching and mentoring.

    The HCA Support Specialist will be responsible for keeping up to date with new and changing workflows and best practices.

    Collaboration and partnership with the centralized training and operations team and attending additional training may be necessary.

    This position is a flex position and will perform these duties across specified region(s) or health centers (including remote care team).

    Daily work location within the region will shift and be dependent on organizational needs. Day, evening, and occasional weekend shifts may be required to cover the open clinic hours and associated travel time.

    The Regional HCA Support Specialist will be scheduled by the Senior Manager of Centralized Staffing, or designated appointee.

    CHARACTERISTIC RESPONSIBILITES :

    Duties and responsibilities will be performed in accordance with PPNNE policies and procedures. Depending on the needs of the assigned worksite and blend of the staff team, the following responsibilities may vary somewhat from one site to another.

    The incumbent may need to function as a front desk, clinical, or mentor HCA depending on the operational needs.

    When Performing and / or Mentoring Clinical Duties Include :

    • Strong working knowledge and demonstrated compliance with standardized clinical workflows, procedures, and policies.
    • Facilitate and optimize patient flow be aware of waiting room activity, proactively keep patients and Front Desk staff informed of wait time, and work with team to ensure patients receive care in a patient centered environment.
    • Accurately perform and mentor HCAs on a variety of medical services including but not limited to venipuncture, injections, and vital signs.
    • Accurately perform and mentor HCAs regarding patient intake, screening, education, and informed consent for all PPNNE services.
    • Accurately perform and mentor HCAs regarding offering and documenting appropriate lab testing in accordance with PPNNE procedures and processes.
    • Subject matter expert in the Electronic Health Record (EHR) system, templates, and compliance with medical documentation practices.
    • Provide clinical and administrative support to Clinicians and Providers as needed.
    • Clean and restock exam rooms as needed.
    • May perform and mentor laboratory tests / procedures, specialized consenting, and / or ultrasonography after appropriate training and privileging process has been completed.
    • Perform other clinical duties as assigned

    When Performing and / or Mentoring Front Desk Duties Include :

    • Supporting Health Center Manager with general health center tasks, including receiving inventory, receiving and processing incoming faxes, and reviewing health center messages.
    • Create an environment for a positive patient experience by welcoming patients to the health center upon arrival.
    • Assist patients in financial screening, understand our fee schedule information, and assess eligibility for state funded insurance plans and / or other programs.
    • Check patients in and out, confirming all charges are accurate and insurance is billed, or charges processed, as appropriate.
    • Triage phone calls on behalf of clinicians and other medical providers as well as site management; providing clear documentation in patient chart or in the appropriate designated area.
    • Subject matter expert and demonstrated compliance with standardized front desk procedures and policies.
    • Subject matter expert in Electronic Health Record software programs to effectively assist patients with any billing, scheduling, or payment questions.
    • Facilitate and optimize patient flow be aware of waiting room activity, proactively keep patients and Clinical team informed of wait time, and work with team to ensure patients receive care in a patient centered environment.
    • Perform day-to-day and quarterly administrative duties such as answering the telephone, scheduling appointments, opening, and distributing mail, completing prior authorizations, records releases, and completing day-end procedures such as preparing deposit and balancing cash drawer.
    • Monitor the health center space to ensure that it is clean, well-organized, and uncluttered.
    • Perform other front desk duties as assigned.

    Perform Other Duties Including :

    • Demonstrate flexibility and teamwork, understand that staffing needs and schedules fluctuate, which will require flexible work schedules, roles, and / or additional work hours to incorporate travel requirements.
    • Assist in annual clinical evaluation of staff.
    • Assist in supporting roll out of new health care delivery initiatives and attend HCA trainings as assigned by Senior Manager, Centralized Staffing.
    • Provide accurate responses to patient questions and requests for information about all services provided by PPNNE, referring to Clinician when necessary.
    • Demonstrate best practices and support organization initiatives to strengthen patient / staff satisfaction.
    • Be willing to listen and contribute to department, site, and organization discussions and decision-making; incorporate customer satisfaction into all aspects of operations.
    • Adhere to all HIPAA requirements related to patients' confide

    Compensation Information :

    $0.0 / - $0.0 /

    Starting At : 0.0

    Up To : 0.0

    Last updated : 2024-03-08

  • 17 Days Ago

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Caregiver - In Home Care
  • Extended Family Home Care
  • Eliot, ME FULL_TIME
  • Extended Family is Hiring PCA’s/LNA’s/HHA’s Pay: Up to $20Benefits: Competitive pay, direct deposit, holiday pay, higher weekend pays Flexible scheduling - pick the shift that works best for your life...
  • 23 Days Ago

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Caregiver - In Home Care
  • Extended Family Home Care
  • Hampton, NH FULL_TIME
  • Extended Family is Hiring PCA’s/LNA’s/HHA’s Pay: Up to $20Benefits: Competitive pay, direct deposit, holiday pay, higher weekend pay Flexible scheduling - pick the shift that works best for your lifes...
  • 23 Days Ago

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Caregiver - In Home Care
  • Extended Family Home Care
  • Rochester, NH FULL_TIME
  • EF400$17-$20 an Hour!Extended Family Caregivers possess that special something that makes them indispensable. They help our clients feel listened to and in control of their lives - whether by handling...
  • 24 Days Ago

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Caregiver - In Home Care
  • Extended Family Home Care
  • York, ME FULL_TIME
  • Extended Family is Hiring PCA’s/LNA’s/HHA’s Pay: Up to $20Benefits: Competitive pay, direct deposit, holiday pay, higher weekend pays Flexible scheduling - pick the shift that works best for your life...
  • 16 Days Ago

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Caregiver - In Home Care
  • Extended Family Home Care
  • South Berwick, ME FULL_TIME
  • Extended Family is Hiring PCA’s/LNA’s/HHA’s Pay: Up to $20Benefits: Competitive pay, direct deposit, holiday pay, higher weekend pays Flexible scheduling - pick the shift that works best for your life...
  • 16 Days Ago

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0 Client Services Director - Home Care jobs found in Dover, NH area

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Customer Service Advisor, part time x 2 (Epping)
  • GreenAcres Group
  • Epping, NH
  • **Customer Service Advisor, part time x 2 (Epping)** **Salary:** 21K to 22K pro-rata subject to experience **Hours per w...
  • 3/28/2024 12:00:00 AM

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Membership Director
  • New Hampshire Public Radio
  • Concord, NH
  • MEMBERSHIP DIRECTOR Summary: NHPR is seeking a Membership Director to provide thoughtful and strategic leadership to our...
  • 3/28/2024 12:00:00 AM

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Member Services and Operations Coordinator
  • Confidential
  • Manchester, NH
  • We are looking for a driven, adaptable, and principled Coordinator to join our Member Engagement Team! The Member Servic...
  • 3/27/2024 12:00:00 AM

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Sterile Processing Supervisor
  • Wentworth-Douglass Hospital(WDH)
  • Dover, NH
  • At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recogn...
  • 3/26/2024 12:00:00 AM

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Security Officer Full Time Evenings
  • Wentworth-Douglass Hospital(WDH)
  • Dover, NH
  • FULL TIME EVENINGS 4PM-12AM Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supportin...
  • 3/26/2024 12:00:00 AM

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Graphic Designer II
  • Live Q or Die Q LLC
  • Dover, NH
  • We are a well-established manufacturing company with a workforce of approximately 50 dedicated employees. Our company sp...
  • 3/25/2024 12:00:00 AM

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Arts Council - Parking Attendant
  • Arts Council Inc.
  • Salem, MA
  • **Arts Council - Parking Attendant** **JOB DESCRIPTION:** **Parking Attendant** **Multiple part-time positions to be hir...
  • 3/24/2024 12:00:00 AM

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Sr. Director Growth, Cloud Professional Services (REMOTE)
  • Acxiom LLC
  • Concord, NH
  • Acxiom is currently seeking sales professionals to join our expanding cloud services organization. In this role, you wil...
  • 3/24/2024 12:00:00 AM

Dover is a city in Strafford County, New Hampshire, United States. The population was 29,987 at the 2010 census, the largest in the New Hampshire Seacoast region. The population was estimated at 31,398 in 2017. It is the county seat of Strafford County, and home to Wentworth-Douglass Hospital, the Woodman Institute Museum, and the Children's Museum of New Hampshire....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Director - Home Care jobs
$74,652 to $91,972
Dover, New Hampshire area prices
were up 1.4% from a year ago

Client Services Director - Home Care in Fremont, NE
Attend reoccurring administrative meetings.
August 22, 2019
Review, create and keep updated the medication administration and specialized services records for clients receiving those services.
October 10, 2019
Initiate and manage medication administration and/or nursing delegated specialized services to clients.
November 02, 2019