Client Services Director - Home Care directs staff providing non-clinical services to clients. Establishes and maintains policies and procedures for client services like intake, coordination of care, discharge and billing. Being a Client Services Director - Home Care ensures service quality goals are met. Requires a bachelor's degree. Additionally, Client Services Director - Home Care typically reports to top management. The Client Services Director - Home Care typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client Services Director - Home Care typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
OVERVIEW:
The Client Services Coordinator will drive growth by delivering exceptional customer service to our clients and caregivers. Duties will include sourcing and staffing caregivers, developing client and caregiver relationships, and managing schedules.
RESPONSIBILITIES:
· Verify caregiver attendance; ensure timely and accurate submission of time worked (e.g. EVV punches, Time sheets, EVV correction form)
· Maintain knowledge of home health care principles and practices; enforce home care staff compliance with state and federal licensing laws and regulations (e.g. HIPAA)
COMPLIANCE AS REQUIREMENT OF PERFORMANCE:
Compliance with AmeriBest policies and procedures is a responsibility of all AmeriBest associates. It is a part of each associate’s performance to follow these requirements:
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WORK ENVIRONMENT:
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
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Ability to Relocate:
Work Location: In person
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