Client Services Director - Home Care jobs in Allentown, PA

OVERVIEW:

The Client Services Coordinator will drive growth by delivering exceptional customer service to our clients and caregivers. Duties will include sourcing and staffing caregivers, developing client and caregiver relationships, and managing schedules.

RESPONSIBILITIES:

• Drive business growth through staffing caregivers to provide quality home care
• Manage coordination of care for AmeriBest Home Care clients
• Deliver exceptional and compassionate customer service and problem resolutions
• Hold caregivers accountable to service and performance expectations; administering disciplinary action where appropriate
• Source and recruit caregivers as needed to meet client service requests
• Communicate effectively with clients, caregivers, referral sources and managed care organizations
• Perform duties related to Electronic Visit Verification (EVV), including, but not limited to Call Maintenance Dashboard, Onboarding, Troubleshooting

· Verify caregiver attendance; ensure timely and accurate submission of time worked (e.g. EVV punches, Time sheets, EVV correction form)

• Accurate management of client and caregiver profiles and schedules within Electronic Health Management system (i.e. HHAeXchange)
• Identify caregiver staff development needs; works to render training and in-servicing as needed
• Complete Incident Reports immediately upon notification of incident by staff, client or other relevant party; assist with the investigation of patient and customer concerns and complaints
• Perform on-call duties and respond in accordance with job responsibilities (e.g. Staff open shifts; Communicate with clients, caregivers, referral sources; Etc.)

· Maintain knowledge of home health care principles and practices; enforce home care staff compliance with state and federal licensing laws and regulations (e.g. HIPAA)

• Be a team player with all AmeriBest departments
• Prepare reports as requested
• Perform other duties as assigned

COMPLIANCE AS REQUIREMENT OF PERFORMANCE:

Compliance with AmeriBest policies and procedures is a responsibility of all AmeriBest associates. It is a part of each associate’s performance to follow these requirements:

• All associates are expected to participate in any investigatory activities
• All associates are expected to report any violation of AmeriBest policies and procedures
• All associates are expected to conduct themselves in an ethical manner consistent with the AmeriBest mission statement and Standards of Conduct
• All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws

COMPETENCIES/SKILLS:

• Bi-lingual Spanish & English
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions
• Communication – Communicates persuasively; listens and gets clarification
• Computer proficiency- Ability to navigate basic Microsoft Office suite, EMR systems and applicable internet resources per company policy
• Able to exercise independent judgment, critically analyze situations and make recommendations using appropriate problem-solving skills
• Able to manage competing demands for time and resources and independently prioritizes work responsibilities

EDUCATION:

• High school Diploma

PREFERRED EXPERIENCE:

• Associates Degree
• Prior experience working for a Home Health Care Agency
• One (1) year of experience in a healthcare organization

PHYSICAL DEMANDS:

• Regular requirement to sit; use hands to touch, handle or feel
• Occasional requirement to stand; walk and reach with hands and arms
• Occasional requirement to lift and/or move up to 10 pounds
• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus

WORK ENVIRONMENT:

• Business Office Environment
• Noise level is usually moderate

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Quarterly bonus

Schedule:

• 8 hour shift

Ability to Relocate:

• Allentown, PA 18102: Relocate before starting work (Required)

Work Location: In person