Client/Server Operations Supervisor jobs in Lansing, MI

Company Description

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Job Description

AECOM is seeking an Operations Supervisor to be based in Lansing, Ml.

JOB SUMMARY

AECOM is actively seeking a highly talented Operations Supervisor for immediate employment as part of AECOM's Transportation Operations Center (TOC) practice in Lansing, Michigan. The position will report and work with a designated AECOM Project Manager, our local TOC leadership team and primarily work at one client facility and contract at a time generally located in the southeast Michigan area. The candidate will concentrate efforts towards managing client needs and expectations for our technical project service areas of TOC operations, maintenance, and traffic operations engineering. The candidate will need to be professional, self-motivated, resourceful, and able to successfully execute a wide-range of tasks in a fast-paced environment with ever changing priorities. The appropriately qualified candidate will need to demonstrate an understanding of leadership capabilities within a real-time operations environment and effective management of a diversely skilled workforce. (A flexible schedule is periodically needed for events and project coordination).

The movement of people and goods along today's roadways incorporates coordination of the efforts and capabilities of intelligent transportation systems, construction projects, and emergency services to support safe and efficient movement of people and goods throughout roadway networks. Transportation Operations Centers (TOC) are a key component in coordinating the efforts of various stakeholders and systems in unison, including state-of-the-art facilities that host centralized systems, communication networks, data repositories, and diversely skilled staff resources. TOCs affect the daily lives of residents, travelers, and businesses by actively managing the movement of people and goods, monitoring traffic conditions, disseminating information, and enactment of system changes that improve roadway safety and operations.

The general responsibilities of this position include, but are not limited to:

• Directly manage the tasks and priorities of staff who oversee services in control room operations, real-time daily traffic operations, and device/system maintenance.
• Routine management and communication with the client to set expectations, needs, and priorities for our services.
• Utilize project and system performance metrics to identify areas for improvement in service delivery and quality.
• Maintain awareness of the TOC equipment availability, traffic related construction project(s), and traffic incident management.
• Coordinate with the client on citizen issues related to complaints, inquiries, and public information requests.
• Write and maintain technical documents, including but not limited to: the TOC Operations Manual/Standard Operations Procedures, training programs, presentations, technical memorandums, and website content.
• Support the client and/or lead TOC public relations activities such as: TOC public outreach efforts, facility tours, presentations, and stakeholder coordination meetings.
• Support the client as a subject matter expert for TOC control room operations, incident management, and field maintenance practices as experience is gained.
• Oversee and support staff in the adherence to and execution of safe work procedures.
• Create and sustain a motivated, engaged, and actively recognized workforce.
• Mentor current staff and new hires on procedures, policies, and career pathways.
• Regularly review staff performance in terms of accuracy and quality of their work as an individual or technical team.
• Provide rotational Night/Weekend on-call support
• Ability to independently perform Operations Specialist duties such as monitoring roadways, effectively using Advanced Traffic Management Software (ATMS), performing Safety Service Patrol (SSP) dispatch, and active communications with first responders
• Oversee scheduling of all staff members
• Participate in internal and external meetings to represent AECOM, MDOT, and the Transportation Operations Center. Document discussions, share applicable information with the project team, and follow-up on all action items.
• Coordinate with the AECOM project manager to meet overall contract/project requirements.
• Perform other duties as needed by the client and AECOM project manager.

Qualifications

Minimum Requirements

• BA/BS 6 years of relevant experience or demonstrated equivalency of experience and/or education
• Three years of experience in TOC Operations, incident management, or other related management type experience.
• All staff shall pass a pre-employment drug test and security background check.
• Must have the ability to work all shifts including: nights, major holidays, weekends, planned/unplanned events
• Current driver's license in good standing

Preferred Qualifications

• Prior staff management experience
• Proficient in the Microsoft Windows and Office environments (Word, Excel, Power Point, Outlook, etc.)
• Ability to efficiently and effectively speak, read, and write on technical topics in the English language
• Demonstrated ability to efficiently produce technical reports, documents, client communication, and technical memoranda
• Ability to communicate clearly, organize correspondence, convey urgency, and document decisions made to project management and the client
• Ability to work calmly and accurately under pressure
• Experience in project coordination
• Experience in project management
• Experience with intelligent transportation system devices and communications
• Experience in Transportation Operations Center(s)
• Ability to maintain a high level of self-motivation and resourcefulness
• Ability to mentor, motivate, and lead employees
• Ability to adhere to a variety of project specific operational policies and protocols
• Ability to professionally communicate with stakeholders regarding operational concerns on roadways in a layperson manner

Additional Information

• Relocation is offered for this position
• Sponsorship is not offered for this position
• Offered rate of compensation (Michigan locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is $75,000 - 95,000/yr.

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About AECOM

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, U.S and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.