Client/Server Operations Supervisor supervises and provides work direction to mainframe and client server operations. Monitors systems performance, and ensures applications stability through the effective use of personal computers, servers, and technical services. Being a Client/Server Operations Supervisor work involves making decisions on personnel actions such as hiring, terminations, and promotions, developing operational policies and procedures, and determining most efficient utilization of personnel and equipment. Requires a bachelor's degree. Additionally, Client/Server Operations Supervisor typically reports to a manager or head of a unit/department. The Client/Server Operations Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Client/Server Operations Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
MAJOR DUTIES - ESSENTIAL
KNOWLEDGE, SKILLS & ABILITIES
Education/Experience: Bachelor’s Degree with advanced knowledge in a field of study preparing a candidate to proficiently perform loan operations and management oversight. Possess 3-5 years’ experience in banking and/or management preferred. Thorough knowledge of network and software applications, including Microsoft Office Suite software required.
Hearing/Visual Requirements: Must be able to receive employee and customer requests and assignments through verbal and written communication. Working with a computer is important so clear vision of screen is imperative.
Skills: A high level of interpersonal skills to communicate policies, procedures and objectives effectively throughout the bank. A high level of analytical skill to assess and evaluate areas of responsibility and to participate in establishing bank financial goals is essential.
Confidentiality: Has complete access to records and plans of the organization where utmost integrity is necessary to protect the organization's interests and competitive position. Handles confidential and sensitive customer and employee salary information.
Sociological: Must work well under stress and adapt to change. Proactive behavior and initiative will be required in the sales culture and implementation of goals and objectives. Leadership aptitude is needed in representing the bank to both internal and external publics.
Leadership and Management: Must have strong leadership and decision-making skills with the ability to generate respect and trust from employees and external constituencies, including customers and vendors. Requires excellent organizational and project management skills with the ability to meet deadlines and manage time effectively. Requires an innovative, continuous improvement focus to optimize service delivery in a shared services environment.
Teamwork: Must have the ability to demonstrate interest, skill, and success in getting groups to learn to work together. Promote cooperation with other departments and ensure that all team members are treated fairly. Recognize and encourage the behaviors that contribute to teamwork.
Integrity and Confidentiality: Demonstrate the ability to hold confidential information and display honesty and high ethical standards. All customer and company information must be handled in a confidential manner.
Communication: Possess the ability (both written and oral) to express thoughts and ideas effectively; actively listen to others. Must be comfortable speaking in front of groups.
Adaptability: Must thrive in working in a positive, team-oriented environment, contributing to the ongoing success of the company. Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations. Must exercise sound independent judgment under limited supervision.
Interpersonal Awareness: Must have the ability to notice, interpret and anticipate others’ concerns and feelings, and communicate this awareness empathetically to others. Make others feel comfortable by responding in ways that convey interest in what they have to say, anticipate how others will react to a situation, and find non-threatening ways to approach others about sensitive issues.
Collaborative Relationships: Have the ability to develop, maintain, and strengthen partnerships with others inside and outside the organization. Show an interest in what others have to say; acknowledge their perspective and ideas. Take time to get to know coworkers, build rapport and establish a common bond.
Strategic Thinking: Must have the ability to analyze the organization’s competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors. Have an in-depth understanding of competitive products and services within the industry.
Customer Service: Must understand the role of sales and customer service in a banking environment. Respond sensitively to the needs and priorities of the customer (both internal and external); recognize and take the appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.
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