Client/Server Operations Supervisor jobs in Battle Creek, MI

A qualified individual with a disability must be able to perform the essential functions of the position with or without reasonable accommodation.

• Ensures safe work practices and resolves safety issues within the department; engages in the development and implementation of processes, behavior, and culture to build best-in-class safety performance while ensuring compliance with all applicable OSHA and other regulatory standards.
• Maintains positive employee relations within the department, ensuring practices are fair and consistent with the organizational philosophy; leads and models a positive employee culture.
• Partners with human resources relative to performance management, progressive discipline, attendance practices, policies, staffing, and terminations; provides positive and constructive training, coaching, and feedback to employees.
• Supervises personnel to include providing the necessary tools and resources, completing performance evaluations, completing timesheets, resolving personnel issues, and providing employee coaching and training.
• Assigns labor and projects based upon the availability of staff and prioritization of project schedules.
• Oversees Americans with Disabilities Act (ADA) coordination duties which includes; monitors contracts, provides eligibility determinations, addresses contract compliance issues and assists with the selection of newsletter content.
• Dispatches Drivers by answering telephones, monitoring the radio, and providing instructions to departmental personnel, as needed; authorizes and directs information to personnel to reroute passenger services and vehicles when detour and schedule interruption situations occur.
• Coordinates communication with the maintenance department, emergency services, police services, Deputy Directors and other applicable parties.
• Performs a variety of administrative functions including the facilitation of group tours, counting coins, preparing reports and submitting timesheets.
• Performs system maintenance duties such as placing and maintaining bus stop signs and updating and maintaining the talking bus system.
• Receives, records, investigates, and addresses comments and complaints.
• Conducts driver training which includes determining and preparing agendas for the training of new Drivers and determining class and driving times.
• Maintains bus routes which includes creating run/route books.
• Coordinates vehicle availability and replacement equipment with the maintenance staff.
• Creates special service arrangements, additional services, or reroute schedules to ensure adequate service.
• Researches, identifies, investigates, and documents customer service complaints and issues; identifies root cause(s) and corrective actions to prevent from future occurrences.
• May perform other duties, as assigned.

• High School Diploma and a minimum of 1-year of specialized training in business or a field related and 2-years of progressively responsible supervisor or field related to area of assignment; equivalent combination of education and experience sufficient to successfully perform the essential functions of the job will be considered.
• Certifications and valid licenses are required, as follows: valid Michigan Driver's License and Commercial Driver License with Class B passenger endorsement.

• Previous knowledge and experience of ADA compliance.
• Knowledge of safety practices and hazardous conditions to provide a safe work environment.
• Demonstrated experience participating in and leading continuous improvement efforts.
• Strong, clear communicator and excellent interpersonal skills; proven ability to effectively and positively communicate with all levels within an organization.
• Previous experience working collaboratively within a collective bargaining environment; ability to develop and nurture strong, productive relationships with union leadership, respecting established processes and fostering an environment of mutual respect.
• Demonstrates a sense of urgency, prioritizes well, shows energy, responds to opportunities, instills urgency in others, and meets deadlines.
• Ability to maintain and effectively organize detailed records of procurement history.
• Previous experience with preparing reports, researching information, gathering, analyzing and interpreting data.
• Demonstrated experience planning, scheduling and organizing personnel.
• Strong organizational, multi-tasking and prioritizing skills.
• Ability to effectively present information and materials to the public.
• Excellent experience with Microsoft Office applications, specifically Excel.