Client/Server Operations Supervisor supervises and provides work direction to mainframe and client server operations. Monitors systems performance, and ensures applications stability through the effective use of personal computers, servers, and technical services. Being a Client/Server Operations Supervisor work involves making decisions on personnel actions such as hiring, terminations, and promotions, developing operational policies and procedures, and determining most efficient utilization of personnel and equipment. Requires a bachelor's degree. Additionally, Client/Server Operations Supervisor typically reports to a manager or head of a unit/department. The Client/Server Operations Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Client/Server Operations Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.
As an Operations Supervisor, you will collaborate closely with leadership and cross functional teams to facilitate Jackpocket’s ground level operations. You will participate in decision making and execution of initiatives around personnel management, operational process development and optimization, and day to day lottery operations with the goal of achieving and maintaining operational excellence. This is a full-time, in-person position that requires availability to morning and evening shifts interchangeably, including weekends and holidays. Please note, the job site is located in Austin, TX. The starting pay rate for this role is $25-26 per hour.
Responsibilities
Qualifications
This is a full-time non-exempt position eligible for overtime under FLSA requirements. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact hr@jackpocket.com.
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