Client/Server Operations Manager jobs in Rochester, NY

At United Ground Express, we are proud to support airline customers and flights at many airports across the US. The services we provide include customer check-in, baggage handling and servicing of the aircraft on the ground in preparation for the next flight. We assist customers from the moment they arrive at an airport through departure to their next destination. We help fuel and clean planes as well in cargo operations. UGE is growing to expand its business to specific airports across the continental United States.

Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. Right at Take-off, you will receive flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines' amazing global network, UA Discount Program for flights when you want to purchase a ticket, Paid time off and more…

What to Expect:

As a General Manager, your station will be an important part of our customers' travel experience. You'll lead your stations' day-to-day operations, service, financial and team performance. Most importantly, you'll create a great place to work for your team and a welcoming environment for our customers.

How you will make an impact:

• Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
• Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities
• Sets a positive example for the station team to ensure excellent customer service.
• Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
• Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
• Demonstrates a calm demeanor during periods of high volume or irregular operations.
• Provides coaching and direction to the station team to achieve operational goals.
• Manages the operations budget, staffing forecasts and resource requirements.
• Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees
• Responsible for compliance with Station controls and Internal Audit standards
• Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions
• Manage vendor service contracts as required

What will you bring:

Knowledge/Skills

Required

• Ability to manage airport operations independently
• Ability to work in a dynamic, fast paced operational environment
• Analytical thinking, goal-directed leadership, and service-oriented performance
• Strong communication and interpersonal skills
• Strong problem-solving skills and drive for excellence
• Organization and planning skills
• Must possess and maintain a valid US state driver's license. (Suspended,expired, revoked, or denied licenses are not valid.)
• Strong leadership skills, with the ability to motivate and coach others
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
• Managing UPS operations

Experience

• Previous service or operational experience required
• Previous supervisory experience required

Education

• College Degree or equivalent work experience required
• College degree in business or a closely related field may substitute for the required experience

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to utilize radio equipment for communications
• Ability to lift 70lbs on a consistent basis
• Ability to pass all pre-screening clearances applicable to position qualifications

Compensation Information

Base salary range: $63,000 - $76,000 (L5) annually

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Decisions and criteria governing the employment relationship with all employees at United Ground Express are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state, or local statutes.