Client/Server Operations Manager jobs in Lake Havasu City, AZ

Description

The VISION of PlayLV Gaming is to be the place to be Downtown and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist. The renaissance has begun, The Plaza Way!

Our guiding principles are:

• Always do the right thing
• Be respectful and considerate – everyone matters.
• Deliver more than others think possible.
• Show passion for what we do and enthusiasm for who we are.

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possesses the attitude and aptitude to work within a high-performance culture. Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

Position Summary: Responsible for assisting in maintaining daily operational Compliance for Plaza Hotel and Casino (anti-money laundering) AML Program and Regulatory reporting schedule. This will include FinCEN and internal/external audits and adherence to applicable law and regulations related to State and/or Federal requirements. Knowledge and experience with the drafting of internal control procedures is required.

Reporting and responsible for the day-to-day operation and direct supervision of designated activities within the Compliance department. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

Essential Functions and Responsibilities:

• Train, develop, measure performance, discipline and schedule department staff, employees with AML responsibilities.
• Lead the tactical execution of strategic initiatives under the direction of division leadership.
• Assist in administration, standardization, and implementation of all gaming policies
• Monitor compliance with regulatory requirements, controls, and updates.
• Drafting of internal control and standard operating procedures
• Learn and understand the Company’s business functions.
• Assist with the administration and implementation of Company’s AML and Regulatory Program including:
• Title 31 daily audits and audit exception process
• SAR investigations and reporting
• Property level quarterly Compliance reports
• Regulatory reporting schedule
• Regulatory audit responses and routine interaction with the various Gaming Board Divisions
• Training of employees and department staff responsible for AML Compliance
• Point of contact to resolve daily and/or periodic Title 31 Compliance and system related issues.
• Preparation of Corporate Compliance Committee reports
• Coordinate Title 31 Banned Patron process
• Conduct internal/external audits as necessary to carry out job functions.
• Identify and analyze compliance risks, provide recommendations regarding controls, and take necessary actions to eliminate or minimize risk.
• Maintain document archives for all jurisdictions, including submitted applications, agency document requests and regulatory reports.
• Protect the confidentiality of documents and sensitive personal information as legally required and Company policy.
• Assist in the execution of the department’s operational plans in the assigned areas.
• Collaborate and assist business units with policy and procedure.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Perform other duties as assigned.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Required:

• 3 years’ experience in a Compliance department, internal audit department, gaming regulatory position or a combination of similar experience is preferred.
• Prior AML, Regulatory Compliance experience and gaming or hospitality operational experience
• Detail-oriented.
• Previous experience working in environment with sensitive and/or confidential information.
• Proven experience with excellent communication and organization skills
• Experience providing professional communication both written and verbal to regulatory agents in both one-on-one and small group settings.
• Proven experience providing high-level staff training.
• Proficient in internet research
• Moderate computer skills, including but not limited to Microsoft Suite applications and AML gaming applications. 
• At least 21 years of age
• Bachelor’s degree preferred.
• Ability to communicate effectively in English both written and verbal.
• Obtain and maintain all work cards as required by the company and applicable licenses as may be required by applicable jurisdictions.

PHYSICAL REQUIREMENTS:

• Occasionally push and/or pull up to 20 lbs.
• Occasionally lift and/or carry up to 20 lbs. at floor, knee, and waist levels
• Occasional standing
• Frequent walking
• Constant use of hearing and vision, sitting, distinguishing between shades of color, and using tools or equipment requiring a high degree of dexterity
• Occasionally required to work varied shifts

CERTIFICATES, LICENSES, REGISTRATIONS:

• Nevada Gaming Control Board registration

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.