Client/Server Operations Manager jobs in Helena, MT

About The Role

We are a startup with a big vision. Your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You'll work hand-in-hand with our team to facilitate admissions for thousands of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health’s Admissions Team. This position is highly interactive and serves as a critical part of aiding our patients as the team will be completing biopsychosocial assessments. 

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Accomplish department objectives by effectively managing a team of Admissions Assessment Therapists, Associates, and/or Coordinators
• Leads supervision, promoting growth and development including, but not limited to:
• Performance reviews
• Weekly one-on-one check-ins
• Team meetings
• Hiring, training, coaching, and development
• Developing growth plans 
• Oversee intake and assessments of all prospective clients for national virtual intensive outpatient programming
• Complete monthly chart audits to ensure compliance and quality assurance
• Collaborate with Clinical Leadership, Admissions Leadership, Compliance, Revenue Cycle Management, and Utilization Review identifying opportunities for growth while developing, enhancing, and delivering policies and procedures to improve the quality of client experience and increase the efficacy of the admissions process 
• Collaborates with teammates and determines admissions best practices, develops and revises admission policies and procedures
• Handles instances of escalation, provides service recovery, and determines the best course of action
• Demonstrate personable and competent communication skills to build rapport with clients in a compassionate, inclusive, and professional manner
• Present programming information in a thorough and supportive manner to help clients gain access to care
• Complete HIPAA-compliant virtual biopsychosocial assessments for adolescents and young adults with various mental health concerns
• Identify and connect with appropriate staff when crisis intervention/safety assessment or a higher level of care is needed during the assessment
• Construct provisional mental health diagnoses utilizing DSM-V criteria
• Document client information in accordance with regulatory standards using electronic medical record 
• Assign treatment team members and group schedules while informing staff of new admissions
• Goal-oriented and motivated by increasing access and removing barriers to mental health care
• Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources

Requirements

• 2 years of behavioral health admissions supervisory/management experience required
• Masters degree in mental health or a related field required
• Independent mental health licensure is required (all disciplines welcome)
• Salesforce experience preferred, familiarity with cloud-based communication and relevant software—Gmail, Slack, Dropbox, Zoom, Office, EMR
• Experience working with teens and young adults preferred
• Strong project management skills, with a demonstrable ability to assemble and manage details in a fast-paced, fluid environment
• Ability to energize, motivate, communicate, and build rapport at all levels within an organization
• High proficiency in navigating electronic medical record systems
• Work authorized in the United States and native or bilingual English proficiency
• Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services

Hours

• Monday-Friday 9a-6p MT, however this is a salaried role.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

This role is not presently available in Illinois.#LI-Remote