Client/Server Operations Manager plans, manages and provides work direction to mainframe and client/server operations. Establishes guidelines to monitors systems performance, and ensures applications stability through the effective use of personal computers, servers, and technical services. Being a Client/Server Operations Manager develops operational policies and procedures, and determines most efficient utilization of personnel and equipment. Requires a bachelor's degree. Additionally, Client/Server Operations Manager typically reports to top management. The Client/Server Operations Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client/Server Operations Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
-Must reside in the Houston metropolitan area
MINIMUM QUALIFICATIONS:
Bachelor’s degree or equivalent experience. Five years financial and patient account experience.
JOB SUMMARY:
To provide managerial guidance to patient account sections and strategic planning, managing, organizing, and coordinating operations in assigned area(s). Designs work process improvements that will result in higher quality and greater efficiency of performance and enhance FTE utilization.
MAJOR DUTIES / CRITICAL TASKS:
• Demonstrated a level of competence and understanding of state and federal laws, rules and regulations regarding Government and Payer guidelines.
• Develops and implements processes, procedures, and standards for maximum efficiency and performance in Revenue Cycle Operations.
• Establishes and monitors staff productivity within assigned areas.
• Analyzes processes and workflows to identify root cause solutions and develop assertive action plans to resolve issues promptly and efficiently.
• Provides communication and feedback to upper management/stakeholders regarding section activities through written reports, correspondence and verbal communication.
• Analyzes monthly key indicator data from area of responsibility in order to identify areas of opportunity and impacting trends. Formulates solutions and appropriately escalates identified trends.
• Execute procedural process changes based on identified opportunities.
• Assures accurate and current processes and procedures are maintained within assigned areas.
• Adheres to established policies and procedures.
• Adheres to internal controls and reporting structure.
• Maintains open and professional communication with internal and external customers, colleagues and vendors.
• Performs related duties as required.
Salary Range:
Actual salary commensurate with experience.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
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