Client/Server Operations Manager jobs in Concord, CA

Client/Server Operations Manager plans, manages and provides work direction to mainframe and client/server operations. Establishes guidelines to monitors systems performance, and ensures applications stability through the effective use of personal computers, servers, and technical services. Being a Client/Server Operations Manager develops operational policies and procedures, and determines most efficient utilization of personnel and equipment. Requires a bachelor's degree. Additionally, Client/Server Operations Manager typically reports to top management. The Client/Server Operations Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Client/Server Operations Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Operations Manager
  • Brosnan Risk Consultants
  • Antioch, CA OTHER
  • Company Overview/Benefits

       

    Brosnan is looking for an Operations Manager 

     

    The salary Range is between 65k and 70k, depending on experience and qualifications.

    PTO, Medical, Dental, Vision, and Company Match 401k up to 4%.

    Great Company with real opportunities for growth and advancement. 

     

     

    Here at Brosnan Risk Consultants, our culture encourages and supports diversity throughout the workplace! We offer both full-time and part-time opportunities. We also pride ourselves on promoting within. Many of our employees began their careers as security officers; today, we are proud to say they have become a part of the Senior Leadership Team (SLT). In addition, we offer medical, dental, and vision coverage and 401K (company match).

     

    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

    Responsibilities

    Brosnan is looking for an Operations Manager (OM) responsible for monitoring and executing various operational duties within a dedicated region.  The OM will work closely with the regionally based teams (matrixed reporting structure) and be a direct resource to the security officer and field supervision staff around the clock.  They will also have local knowledge of the region, market, and all sites within OM’s Regional Operations Center’s (ROC) coverage area.

     

    The duties of this position include assisting in job set-up, developing and filling schedules in WinTeam, reconciling timesheets, meeting with clients, and conducting site visits to ensure exceptional service to our clients.  In addition, the Operations Manager will recruit, staff and manage job performance for all employees in the SF District.

     

    The ideal candidate is a great multi-tasker and power user of WinTeam, TrackTik, and eHub.  Must be able to handle stress and prioritize various tasks to be completed promptly.  Clear communication between multiple management levels is vital.  This position reports to the District Manager and works closely with the Regional Manager, and Human Resources.

     

    • Assist in completing field-supplied job set-up forms resulting in verified job numbers. 
    • Complete schedules, including backup roster (WinTeam).
    • Monitor SOs smartphone app clock-ins and clock-outs (eHub & Securitime).
    • Camera monitoring to ensure compliance and safety. 
    • Camera functionality audits with IT / Logistics.
    • Fill shifts where the SO calls out last minute and update WinTeam.
    • Schedule ad hoc / last-minute temporary sites when necessary and confirm coverage.
    • Work with the HR recruiter and field management (RM / DM) in the region to ensure all service needs are correctly being addressed, individuals are hired to fulfill all positions, and replacements are hired when needed.
    • Work with Operational Analysts to report to RM / DM client complaints, attendance problems, or other performance issues; advises management of any staffing problems that may arise as client requirements change.
    • Work with Intelligence Analysts to escalate important Incident Reports and other reports to the relevant Brosnan manager(s) and client manager(s).
    • Recommend operational improvements and efficiencies to your ROC manager
    • Provide daily operations reports
    • Work with Logistics and the local and regional team to manage uniforms and equipment inventories.
    • Receive and dispatch vehicle or equipment malfunctions notifications.
    • Receive, record, and direct any guard, field complaint, or personnel issue (non-business hours).
    • Continued review of training material to ensure compliance with the BRC Policies and Procedures. Notify the field of any BRC or Client initiated procedural changes.
    • Ensure Tracktik & eHub are adequately utilized by SOs and Field Supervisors.  Resolve use questions of these and other applications.
    • Maintains current knowledge of site contract requirements., including SO training requirements.
    • Maintain all SO’s availability, time worked, and client exclusion lists.  Coordinates with field-based schedule architect.
    • Report requests for time off, including vacation and personal leave requests to the guard’s immediate Supervisor and verify schedule impact, if any.

    Qualifications

    • Associate’s or Bachelor’s degree preferred
    • Valid Guard Card REQUIRED, with 40 hour BSIS training certificates
    • Must have a valid, state-issued Driver’s License and clean driving record
    • A US citizen or an alien lawfully authorized to work in the United States
    • Must present a professional image
    • Excellent communication skills; customer service experience is a plus
    • Skilled multi-tasker
    • Keen attention to detail
    • Reliable transportation and proximity to the ROC
    • Seven years of Supervisory and scheduling experience required
    • Must be proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
    • Technology savvy

    Preferred Qualifications:

    • Security industry experience
    • Experience using scheduling software
    • WinTeam experience is a plus
    • Military Veteran (honorable discharge) or Law Enforcement experience
    • Dispatch Experience
    • Prior Command Center Experience (Private or Public sectors)

     

    #IND

  • 20 Days Ago

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Operations Manager
  • Tesla Motors, Inc.
  • Vallejo, CA FULL_TIME
  • Operations ManagerJob CategorySales & Customer SupportLocationVallejo, CaliforniaReq. ID213330Job TypeFull-timeTesla participates in the E-Verify ProgramWhat to ExpectThe Operations Manager is respons...
  • 23 Days Ago

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Operations Manager
  • Jack Doheny Company
  • Antioch, CA FULL_TIME
  • Position Objective This position is responsible for the overall performance of the branch location including, but not limited to service, parts, facility management, employee supervision, and fleet eq...
  • 1 Day Ago

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Operations Manager
  • Soiree Valet Parking Service, Inc.
  • Napa, CA FULL_TIME
  • Soiree Valet (Napa) Operations Manager Soiree Valet Parking Service Inc., headquartered in San Francisco, CA is launching Soiree Valet (Napa) 30 years of providing valet services for events, fixed loc...
  • 2 Days Ago

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Operations Manager
  • Loaves and Fishes of Contra Costa
  • Martinez, CA FULL_TIME
  • Job Description:The Operations Manager is responsible for managing the daily operations and overseeing the resources required to deliver LFCC hot meal services. This position reports to theExecutive D...
  • 3 Days Ago

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Operations Manager
  • UFC GYM
  • Concord, CA FULL_TIME
  • The Operations Manager (OM) is to ensure that members receive exceptional service from a happy, friendly staff in a clean and well-maintained facility. OM’s are also responsible for hiring, training a...
  • 8 Days Ago

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0 Client/Server Operations Manager jobs found in Concord, CA area

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Housekeeper - Life Guidance
  • Atria Senior Living
  • Walnut Creek, CA
  • Responsibilities Housekeeping Responsibilities: Clean public areas and resident apartments, including bathrooms, kitchen...
  • 3/28/2024 12:00:00 AM

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Host/Hostess
  • Ruths Chris Steak House
  • Walnut Creek, CA
  • Ruths Chris Steak House - POSITION SUMMARY: To effectively coordinate and control the flow of the door by greeting arriv...
  • 3/28/2024 12:00:00 AM

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Cocktail Server-Chevys
  • Xperience XRG
  • Vallejo, CA
  • Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities! At Xperience Restaurant Group (XRG), our...
  • 3/28/2024 12:00:00 AM

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Banquet Server - Part-time, including nights and weekends
  • Marriott San Ramon
  • San Ramon, CA
  • About Us: San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban...
  • 3/28/2024 12:00:00 AM

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Server
  • B Hospitality Corp
  • San Francisco, CA
  • is operating the Food and Beverage Departments with our partner hotel in San Francisco! We are looking for Servers! US-b...
  • 3/28/2024 12:00:00 AM

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On-Call Bartender
  • Four Seasons Hotels Limited
  • San Francisco, CA
  • About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better...
  • 3/26/2024 12:00:00 AM

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Room Service Server
  • Dinjob
  • Oakland, CA
  • **Job Summary** Informacin disponible en espaol a continuacin. The Room Service Server is responsible for taking and del...
  • 3/25/2024 12:00:00 AM

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Server
  • Dave & Buster's, Inc.
  • Concord, CA
  • Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serv...
  • 3/24/2024 12:00:00 AM

Concord (/ˈkɒŋkərd/ KON-kord) is the largest city in Contra Costa County, California. At the 2010 census, the city had a population of 122,067 making it the 8th largest city in the San Francisco Bay Area. Founded in 1869 as the community of Todos Santos by Salvio Pacheco, the name was changed to Concord within months. The city is a major regional suburban East Bay center within the San Francisco Bay Area, and is 29 miles (47 kilometres) east of San Francisco. Concord is located at 37°58′41″N 122°01′52″W / 37.97806°N 122.03111°W / 37.97806; -122.03111. It is 29 miles (47 kilometres) northeas...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client/Server Operations Manager jobs
$139,564 to $178,112
Concord, California area prices
were up 2.5% from a year ago

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