Clerical Supervisor jobs in Raleigh, NC

Overview

POSITION TITLE (Oracle title)

CLERICAL ASSISTANT

WORKING TITLE

Clerical Assistant

SCHOOL/DEPARTMENT

School Site/Department

LOCATION

School Site/Department

PAY GRADE

Noncertified Grade 18

FLSA STATUS

Nonexempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) 

POSITION PURPOSE:

Supports the activities of an office or school by performing general clerical duties such as copying, receiving telephone calls, and providing customer service.

MINIMUM QUALIFICATIONS:  

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Knowledge of Microsoft Office, specifically Microsoft Word, Excel, and Power Point; Google Apps;

• Excellent customer services skills;

• Excellent organizational skills;

• Effective interpersonal skills to deal with a diverse public;

• Ability to be discrete and maintain confidentiality;

• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;

• Ability to use a variety of office equipment such as a copier, fax machine, scanner, etc.;

• Ability to minimize errors with attention to detail;

• Ability to establish and maintain effective working relationships with school system staff, students, parents, and community members.

EDUCATION, TRAINING, AND EXPERIENCE

• High School diploma or equivalent.

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

• Experience in a clerical or human resource related area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs general clerical duties (e.g., copying, faxing, typing, note taking, scheduling meetings).

Receives and returns phone calls to employees who need information; answers and sends emails to answer inquiries and delivers needed documents and information; provides customer service to those who visit the office or school.

Investigates specific questions, concerns, and issues to provide answers and/or resolutions.

Attends all required meetings and trainings.

Performs other related duties, as assigned.