Manages overall operations of designated area of authority. Interviews, hires, trains, and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
Reviews claims on a regular basis in accordance with company policy. When appropriate, set up files of adjusters, checking for coverage, adequate reserves and acts as a resource for answering claims questions. Provides additional services as required. Takes action as necessary.
Reviews claim correspondence and provides counsel on further action.
Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.
Maintains and applies a working knowledge of adjuster’s files. Maintains knowledge of statutory laws.
Makes recommendations to and participates with Claims Manager in developing and evaluating claims procedures.
Handles claim complaints and inquiries.
Assists Claim Manager and may act on his/her behalf as necessary.
Where applicable receives and directs processing of legal papers served upon ERIE involving claims action. Also directs activities of outside legal counsel as required.