Claims Quality Auditor jobs in Wheeling, WV

Responsibilities:
- Greet and check in guests in a friendly and professional manner
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with guest requests, such as making reservations or arranging transportation
- Process guest payments and maintain accurate records of transactions
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies
- Handle guest complaints or concerns in a timely and efficient manner
- Collaborate with other hotel staff to ensure a smooth and enjoyable guest experience
Experience:
- Previous experience in customer service or hospitality is preferred
- Familiarity with hotel reservation systems and phone systems is a plus
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks effectively
- Proficiency in computer skills, including Microsoft Office Suite
This position requires flexible working hours, as it may involve working night shifts or weekends. The ideal candidate should have a positive attitude, be reliable, and be passionate about providing exceptional customer service.

If you are looking for an opportunity to join a dynamic team in the hospitality industry, we encourage you to apply. We offer competitive pay rates, employee discounts on hotel services, and opportunities for career advancement.

To apply for this position, please submit your resume highlighting your relevant experience and why you are interested in joining our team. We look forward to reviewing your application!

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Work setting:

• In-person

Work Location: In person