Claims Quality Auditor jobs in Tinley Park, IL

Department: Illinois Operations

Job Description:

Company Overview: GridHawk LLC (https://www.gridhawk.com) is a premier provider of utility locating and other damage prevention services. Our mission is to keep communities safe by preventing damage to underground infrastructure. We provide full-spectrum outsourced asset damage-prevention and mitigation services and solutions on behalf of utility companies. Our rapidly expanding geographic presence currently encompasses the states of Illinois, Indiana, (operational headquarters), Kentucky, Ohio, Oklahoma, and Texas. GridHawk is led by a seasoned team of utility locating industry executives who collectively hold a best-in-class track record for safety and on-time performance. Also supporting our mission is an array of advanced technology, the centerpiece of which is our proprietary Keystone 811 ticket routing and workforce management system. We strive to build long-term relationships with safety-focused customers who expect industry-leading service and performance.

Job Summary:

An experienced technician who performs Quality Audits on completed Locating Tickets and responsible for a variety of tasks related to utility protection for a variety of utility clients. The
Watch and Protect technician will be responsible for overseeing contractors digging on and around utility facilities, and monitoring excavation to help prevent damage from being done to critical facilities.

• Perform Quality Audits

On-site audits of completed work should include: o Inspection of locate marks and marking standards for accuracy. o E-Sketch documentation o Billing and status codes used. o Screen capture and photo documentation review o Scope of the tickets work area completed.
Be sure to focus on accuracy and marking standards while performing the audit.

Any serious concerns found during audits should be communicated to the supervisor immediately and addressed while onsite.

• Watch & Protect

***In order to obtain employment with GridHawk LLC, candidates MUST complete a background check. Company policy requires no violations within the last 5 years. Candidates MUST also

take and pass a DOT drug test.***

All employees of GridHawk LLC, are assigned proper technology and work vehicles in order to

perform all work related duties.

We will provide you the tools you need to achieve including:

• Company vehicle, laptop and smartphone
• Uniforms and all personal protective equipment provided

Qualifications:

• High school diploma or GED certificate
• Valid driver’s license
• 2 years of experience in the locating industry

Essential skills and experience:

• Ability to work independently with minimal supervision
• Ability to read and interrupt prints at a high level.
• Multiple years locating and pipeline technician experience.
• Strong communication and interpersonal skills to be able to work smoothly with citizens, company, contractor representatives, and customers

• Good organizational skills to be able to handle many varied tasks at once
• Knowledge and understanding of safe worksite practices
• Experience with the construction and installation of below grade infrastructure
• Experience working within and utilizing existing utility standard designs
• Experience with complex urban underground utility infrastructure
• Experience with serving as firm/client liaison
• Experience in reviewing design drawings created by others
• Experience in the use and basic maintenance of industry standard locating equipment
• Experience using basic communication and tech devices

Physical Requirements:

• Capable of moving about on construction work sites, public streets and parkways
• Capable of lifting up to 50/75lbs
• Ability to stand, walk, kneel or sit for extended periods
• Hand-eye coordination necessary to operate computers and various measurement, locating and testing instruments

• Reasonable accommodations can be made to enable individuals with disabilities to perform essential job functions.

Work Environment:

• Work safely outside in all weather conditions year-round
• Occasionally work in excavations areas and roadways
• Occasionally exposed to wet and/or humid conditions, fumes or airborne particles, and vibration

• The noise level in the work environment is occasionally moderate to loud

Salary/Job Classification:

• Job Type: Full-time
• Hourly
• ***Pay varies based on experience***

Benefits:

All employees are eligible to receive some form of company benefits. All benefits are available to regular, full-time employees who maintain an average of 30 hours worked per week.

Qualifying employees can enjoy paid holidays and PTO. Health benefits will be available the first of the next month following 30 days of employment. The 401k and matching program are available after their 90-day introductory period.

• Health Insurance
• Dental Insurance
• Term life Insurance
• Short-Term Disability
• Long-Term Disability
• Vision Insurance
• Flexible Benefits Plan
• 401(k) Savings Plan (Matched by the company)

Job Type: Full-time

Benefits:

Schedule:

Work setting:

Experience:

Shift availability:

Work Location: In person