Claims Quality Audit Manager jobs in Iowa

Responsibilities:
- Greet and welcome guests as they arrive at the front desk
- Check guests in and out of the hotel using the computerized reservation system
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest complaints or concerns in a professional and courteous manner
- Assist guests with inquiries about hotel amenities, local attractions, and directions
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area

Requirements:
- Excellent customer service and communication skills
- Proficient in using phone systems and computerized reservation systems
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and ability to handle difficult situations with patience and professionalism
- Previous experience in a similar role is preferred but not required

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person