Claims Quality Audit Manager jobs in Edmond, OK

The Customer Relations Manager oversees and is responsible for maintaining healthy customer relationships. Additionally, they serve as a primary contact person for resolving claim issues for customers. This position requires extensive interaction with customers, both internally and externally. This person must be flexible and dedicated with a passion for serving customers with integrity, a strong attention to detail, and ability to manage multiple projects at once.

Duties and Responsibilities:

• Acts as a proactive, in-house customer liaison; maintaining frequent communications and needs analysis for current customers.
• Responds to customer requests for claims and settlement information.
• Assists Sales/Marketing department in establishing and maintaining relationships with potential customers.
• Creates reports, conducts data analysis and communicates results/conclusions to management and customers.
• Conducts customer satisfaction surveys.
• Manages, conducts and oversees monthly scheduled customer conference calls.
• Serves as the operational or primary contact with customers.
• Assist with new customer on-boarding transitions.
• Lead projects to increase claims and create program/process efficiencies.
• Researches and resolves claim issues by conferring with internal staff, and determines/offers resolutions to internal personnel and customer representatives.
• Receives and reviews claim settlement offers, within customer relations settlement authority, and forwards requests to customers beyond internal settlement authority parameters.

Required Skills:

• Ability to think creatively
• Proficient in Microsoft Office suite: Word, Teams, PowerPoint, Excel and Outlook
• Ability to jump from high profile projects to lower profile-type projects
• Strong communicator with ability to articulate ideas, both written and verbal
• Strong analytical and problem-solving skills
• Strong customer service skills including ability to engage with customers in meaningful ways
• Ability to work independently and with minimal structure
• Ability to identify and address acute issues and challenges
• Available for light travel

Education/Experience:

• Associate’s Degree in related field required; Bachelor's degree preferred
• 3 years of sales/marketing experience required.
• 5 years in high level client services and/or sales/marketing experience are preferred.