Claims Processing Supervisor jobs in Southaven, MS

Description

• Increase operational effectiveness of product processing as measured by Safety, Quality, Delivery, Costs and Inventory (SQDCI)
• - Train employees & monitor compliance with safety rules & general housekeeping; eliminate slip hazards, improper lifting, cuts & lacerations
• - Train employees & make sure accurate unloading, sorting, defacing, and tagging of stock items is being performed
• - Balance headcount to match workload volume and prioritize employee efforts to drive productivity gains
• - Reduce operating costs by improving process flow, eliminating duplicate steps and seeking employee input better job performance
• Continuously communicate clear standard operating procedures for all processes within the processing function
• Consistently train and develop team members on how to best do their job, hit productivity goals, and work safely
• Provide team members clear instructions for processing pallets that require special, rush or seasonal handling to minimize errors and ensure smooth flow of work
• Apply a standard approach to communicating with team members by 1) clarify responsibilities and expectations for team members and 2) establish consistent on-going use of leader check-ins with associates
• Operate with internal customer needs (voice of the customer) in mind; process product in a way that allows stores to receive, unpack and merchandize quickly

ESSENTIAL FUNCTIONS:

• Develop and support a team-oriented environment. Ensure an orderly and neatly maintained area.
• Ensure department level compliance with key company standards of safety and facility maintenance.
• Direct work of the team to meet the daily needs of the business.
• Supervise and lead subordinates (Assistant Team Leads, Processors, etc.)
• Proactively establish and carry out shrinkage control disciplines and programs.
• Effectively communicate with other Supervisors in the Warehouse to ensure coordination of other warehouse activities.
• Complete all internal reporting processes timely and accurately.
• Train associates according to new hire training policy. Associate coaching, counseling and progressive discipline up to and including termination as appropriate.
• Manages employee time and attendance, and updates hours appropriately
• Adhere to vendor required processes and procedures protocol

Requirements

• Outstanding interpersonal and listening skills.
• Must be accurate with attention to detail.
• High School diploma or equivalent required.
• Higher education, including two and four-year degrees related to business management preferred, but not required.
• One to two years’ experience in a supervisory role in a mid-size to large warehouse, or demonstration of skills and learning through an internal development program and selection process.
• Possess the ability to effectively manage in a professional work environment.
• Ability to maintain confidential information.
• The ability to exercise sound judgment.
• Efficient planning, prioritization and implementation of detailed instructions
• The ability to learn and communicate new information and processes to all associates within company standards.
• Basic Microsoft Office skills to include Excel, Libre are required.
• Ability to work a flexible schedule (until work is done), including nights, weekends, and holidays.

CRITICAL COMPETENCIES:

• Action Oriented
• Communicates Effectively
• Directs Work
• Lean/Continuous Improvement

KEY RESULTS:

• Adhere to all vendor required defacing/de-labeling procedures
• Meet or exceed 100% of weekly production goals
• 2018 YTD employee retention rate less than 2017 YTD
• 2018 YTD OSHA Recordables less than 2017 YTD

PHYSICAL REQUIREMENTS: (LIST ANY/ALL TYPE OF PHYSICAL DEMANDS OF THIS ROLE)

• Must be 18 years of age or older.
• Must have ability to lift up to 50 lbs.
• Must have ability to stand for extended periods (entire shift) and to move and handle boxes of merchandise and fixtures.
• Ability to bend and twist frequently
• Ability to squat, kneel and balance

WORKING CONDITIONS: (LIST ANY/ALL DAILY WORKING CONDITIONS FOR THIS ROLE)

• Routinely work near moving mechanical parts such as vehicles, forklifts, pallet jacks, dollies or similar mechanical devices
• Willing to work in hot and cold conditions
• Moderate to loud noise levels