Claims Processing Manager jobs in Utah

Job Type: Full-time Onsite

Hours: Monday - Friday 8:30am - 5:00pm

What Differentiates Us From Other Companies

• This position is open due to company growth
• Meaningful work life balance - We do not work after hours, get home for uninterrupted time with family and friends
• $1,200 yearly wellness/health bonus
• 34 paid days off: 19 PTO 4 Sick Days 11 Bank Holidays
• 401k with match up to 6 percent
• Generous health insurance reimbursement & HSA program
• Group Term Life Contribution
• Vision and Dental Insurance
• We use the #1 CRM - Salesforce
• Casual dress code
• Stocked break room
• 1 hour lunch

About us

National Processing is a growing fintech company, providing one of the nations highest rated payment processing services. We pride ourselves in meticulous customer service, giving back to the community, and our continued growth and success over the last 16 years.

Responsibilities

• Understand what constitutes risk in a B2B environment
• Oversee the the application process from end to end
• Perform extensive Know your customer (KYC) research and checks
• Ensure 100% compliance with bank regulations and guidelines
• Efficiently manage customer applications
• Gather appropriate documentation for applications
• Work with sales to ensure their deals are getting moved through underwriting
• Work with underwriting to ensure deals have all required data
• Create, calculate, and monitor Underwriting team KPIs, SLAs, goals, and daily decisions
• Coach, mentor, and develop direct reports with the ability to influence positive changes
• Develop employees to meet their individual career goals and the organization’s goals
• Analyze transaction processing data and Underwriting team decisions to mitigate potential losses and/or expose opportunities  
• Additional escalation point on all team decisions
• Evaluate the systems, teams, procedures, and processes to then develop a clear plan of how the Underwriting team can evolve to meet the needs of various stakeholders

Qualifications

• At least 5 years of experience leading underwriting operations in the payments industry
• Experience with financial services risk management and payment processors
• Must possess the ability to think critically, holistically, and quantitatively as well as the ability to teach that mindset to others
• Sound decision-making that stems from learning who to engage with, and knowing what information to gather mixed with a balance of speed, quality, and assessment of possible impacts to all various stakeholders  
• Ability to work with ambiguity and make/coach decisions effectively
• Comfort in knowing how to interpret situations holistically and assessing the odds of risk and success of mitigation techniques
• Asking questions with a high degree of curiosity to gain a full understanding to accurately assess impact
• Active listening and strategic negotiation
• Successful data-driven analysis experience
• Ability to understand Credit Risk and coach team members on best practices for analyzing potential risk through processing data and/or financial statements and ratios
• Internal control and regulatory compliance planning, strategy, and execution experience
• Strong communication skills
• Deadline and detail-oriented
• Strong time management
• Understanding of risk analysis