Claims Processing Director jobs in Auburn, WA

With a 20-year history supporting property insurers, Hancock Claims Consultants provides a nationwide network of inspectors, contractors, and engineers who help adjusters quickly process claims. All 50 of the top 50 property insurance companies in the United States view us as a valued partner in restoring policyholders after a painful loss. We are in a high-growth mode and looking for talented, new employees to join our highly experienced, professional, and successful team. You can make a major difference in the lives of people experiencing great loss while taking your career to the next level at Hancock Claims Consultants. 

Hancock Claims Consultants is looking for reliable Field Representatives to join our team. Field Representatives will have the ability to climb and inspect residential roofs, including steep and high roofs. They will work on various assignments including damage assessments, interior and exterior damage evaluations, underwriting property inspections, and more. Field Representatives should possess strong customer service skills and an attitude for teamwork.  

• Completing high and/or steep-pitch roof inspections accurately and impartially. 

• Completing Damage Documentation on steep and/or multi-level roof systems. 

• Lifting, carrying, and setting up equipment up to 100lbs multiple times a day. 

• Measuring and sketching roofs and other inspection areas. 

• Submitting required documentation and evidence via software utilizing company provided tablet. 

• Traveling daily to perform scheduled inspections, weekend work required. 

• Ensuring professional company standards are met. 

• Ensuring that inspections are completed in a timely manner and that service level requirements are met 

• Maintaining file quality metrics as required 

• Installing and removing tarpaulins on damaged roofs according to carrier/client specifications 

• Conducting re-inspections as needed and/or requested by carrier/clients 

• Performing other duties as assigned.  

• Strong customer service skills 

• Technical ability to complete inspections in varied weather conditions. 

• Ability to safely navigate and inspect any type of roof, specifically steep and high roofs. 

• Roofing and/or construction backgrounds preferred 

• Reliable truck or SUV with ability to transport at least 32’ ladder 

• Demonstrated knowledge of MS Office applications 

• Ability to complete inspection documentation via company issued mobile device 

• Knowledge of workplace safety and adherence to industry standard inspection methodologies. 

• Ability to set priorities, meet deadlines, goal-oriented, organized and take pride in their work  

• Work is performed outdoors on steep and multi-pitch roofs.  

• Daily travel of up to 100 miles required as scheduled. 

• Medical, Dental Vision Insurance - CIGNA  

• Company covers 100% of Employee Only premium for Dental and Vision  

• 401 (k) Plan (Company match up to 4%) 

• Company paid Life Insurance 

• Company paid Long Term Disability Insurance 

• Bonus (eligible after 90 days of employment) 

• Paid Time Off 

In the performance of their respective tasks and duties all employees are expected to conform to the following: 

• Perform quality work within deadlines with or without direct supervision. 

• Interact professionally with other employees, customers, independent roof inspection subcontractors and suppliers. 

• Work effectively as a team contributor on all assignments. 

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations 

Hancock Claims Consultants is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.