Claims Processing Clerk, Sr. jobs in Tennessee

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Job Details

General Summary:

Under minimum supervision, investigates, negotiates and settles general liability, product liability, landlord, and other claims.

Duties & Responsibilities:

• Conducts interviews with injured customers, store personnel and witnesses within twenty-four hours of receiving reported incident. Maintains telephone contact with appropriate parties throughout life of file.
• Evaluates monetary exposure of claim utilizing professional experience and investigative skills.
• Controls activities of service providers such as defense attorneys, medical case managers and private investigators to minimize claim expense and maximize results.
• Develops and maintains a proactive strategic plan of action for the life of the file.
• Maintains a working knowledge of general liability laws and statutes for multiple states.      

Qualifications

Knowledge, Skills & Abilities:

• Excellent written and verbal communication skills
• Strong organizational and detail-oriented skills and ability to prioritize
• Ability to meet deadlines
• Ability to handle confrontational situations in a mature and professional manner
• Working knowledge of Microsoft Office applications
• Ability to work in a team environment

Work Experience &/or Education:

Bachelor’s degree preferred. Three to five years' experience required. Extensive insurance claims background with emphasis on premises liability or general liability.