Claims Manager manages the operations of an insurance claims department to meet operational, financial, and service requirements. Oversees the intake and processing of insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Being a Claims Manager manages appraisal and examination staff and processes. Assures timely and proper disposition of claims based on policy provisions. Additionally, Claims Manager recommends and implements best practices to ensure complete and thorough claim settlements, legal reviews, and investigations following company policies and insurance industry regulations. Determines the value of settlements for escalated claims. Manages negotiations of settlements and administration of claims in litigation. Typically requires a bachelor's degree. Typically reports to a director. The Claims Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Claims Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Claims Manager plays an integral role at Blackhawk Claims Services by maintaining a balance between customer satisfaction and cost control by overseeing the claims processing team and ensuring that the workflow is efficient, accurate, and timely in handling and settlement of claims. This is a hands-on working Manager role that involves coordinating with the policyholders, analysts, and other stakeholders to facilitate a smooth process from claim initiation to resolution. Monitors the performance of the claims team, provides feedback and coaching, and implements policies and procedures to improve quality and productivity. To effectively process claims, we count on our managers to provide expert input regarding our day-to-day procedures. They should feel comfortable both giving orders and soliciting feedback to get a better sense of the daily challenges. Our managers may also be tasked with handling customer disputes, working on complex cases, and determining revenue goals based on past performance.
Company Profile:
Blackhawk is focused on delivering an excellent customer experience with our robust suite of services to meet your claims administration needs. Our TPA serves national and regional clients seeking cost effective and trusted claims and health management services. Our leadership team provides the experience and expertise our customers need to manage their claims administration. Blackhawk is committed to providing efficient claims analysis and developing tailored solutions for your business. All while providing an unparalleled, exceptional customer experience.
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