Claims Clerk, Sr. jobs in Michigan

This *EXCITING & ESTABLISHED* company began in Detroit, Michigan as a real estate and insurance organization formed in 1884 and continued to grow and innovate, pioneering the concept of lender-placed insurance (also known as force-placed insurance) in the 1970s. Over the past 45 years, this company has established itself as a market leader providing servicing solutions and competitive products to satisfy the business needs for its clients!

Description:

Loss Drafts Clerks will assisting customers with claims on their homeowner’s insurance. Perform customer service and administrative duties with insurance claim processing for the Loss Draft Department. The employee manages the loss claim from the point of reporting through completion of the repairs. Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjusters, and agents quickly and accurately. Claims can be very dramatic like a fire or a flood. The role will consist of assisting clients with releasing funds to be paid to restoration companies to perform repairs on their property. Most of the time there is more information or guidelines that need to be met before these funds can be released

The role is split up between outbound calling and data entry

The employee's duties will include:

• Anywhere between 10 and 40 outbound calls each day
• Perform data entry into the loss draft module
• Use of insurance tracking and servicing databases to confirm loan and claim details
• Make outbound calls to verify claim details and perform procurement attempts
• Hold drawer check research
• Ad-hoc document indexing
• Assist with special projects as needed
• Monitor and respond to incoming emails
• Knowledge of multiple clients’ requirements and expectations including business rules and investor requirements

Top Skills Details:

customer, service, loss, draft, claim, homeowner, insurance, property, damage, storm, data entry, insurance, and outbound calls

Additional Skills & Qualifications:

MUST HAVE:

• office experience in a customer service, administrative, data entry or production role (1 year)
• ATTENDANCE: must be there every day! Check Refs!
• tech savvy - able to use multiple monitors, multiple programs running at one time
• at least 35 WPM - test!
• great verbal and written communication skills
• analytical, ability to solve a problem (in this case the claim)
• active internet connection at home, if they are to work a hybrid schedule in the future

NICE TO HAVE:

• basic to intermediate excel skills
• insurance or mortgage experience in any capacity
• homeowner claims experience

DQ's:

• unable to work in the office

Experience Level:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.