Description
SUMMARY:
Reporting to the Chief Executive Officer (CEO), the Chief Operating Officer will direct, administer, and coordinate the clinical operational activities of the health center. The COO will work closely with the CEO regarding matters of health center importance. These responsibilities include management of assigned staff, budgets, compliance, policies and procedures, as well as serving as the liaison between the Office of the CEO and operational staff members. The Chief Operating Officer (COO) will have oversight of Patient Access, Compliance and the operational areas of the Pharmacy. There is a dotted line for Clinical Operations, the COO will provide direction and oversight with the logistics, including scheduling, staffing and optimization of care, working in collaboration with the CMO, the subject matter expert in delivering effective and efficient patient care in compliance with established clinical protocols.
GENERAL DUTIES & RESPONSIBILITIES:
- Develops and execute plans, policies, and programs that support the efficient delivery of patient services. These include oversight of managers for compliance, community services and patient access/patient services. Will work collaboratively through our managed services agreement to ensure the pharmacy is leveraged on behalf of our patients and staff.
- Ensures resources are provided to support quality, quantity, and delivery of patient care. Work with CFO to develop, implement and maintain budgets ensuring operations are managed within established guidelines. Monitors budget performance as it relates to the COO areas and develops strategies for improvement and/or correction of variations from the budget as necessary. Provides leadership and direction in maximizing revenues and minimizing operating costs/expenses in departments that report to the COO.
- Works closely with the CMO and clinical operations and patient access managers to ensure clinical and business operations efficiencies are met; evaluates existing policies, procedures, programs, and services and identifies opportunities to promote ongoing performance improvement as well as the highest standards of patient care.
- Ensures all organization activities and operations comply with local, state, and federal regulations, Joint Commission standards, regulations, and laws governing health care operations.
- With the CMO, responsible for developing and implementing the health center risk management program to assess and minimize risk and promote patient safety and quality care. Supports the CMO for clinical risk issues, as needed. Supervises the Compliance Director who coordinates the day-to-day responsibilities relative to the risk management program and associated activities.
- As a proponent of the Improvement process, initiates and evaluates strategies that improve patient care and departmental services. Participates in Health Center-wide quality assurance activities as requested. Handles issues on behalf of the CEO when necessary and in his/her absence, relating to patient, staff, provider and partnership issues. Provides analysis and strategic consultation to the CEO on significant Health Center issues. Works to ensure optimum program utilization, cost-containment, departmental resource sharing, and quality of services provided.
- Provide leadership, guidance, and direction to managers and staff to ensure departments are practical, and efficient.
- Evaluates organizational structure and reporting relationships to ensure performance standards are met. Maintains open lines of communication with subordinate departments.
Requirements
REQUIRED SKILLS & COMPETENCIES:
Education:
*Bachelor’s Degree in health care administration, public health, business administration or related field.
Experience:
- Five plus years’ experience of increased professional responsibility and administrative experience in health care field.
- Senior level leadership and operations experience within a diverse workforce environment. Strong business sense with policy setting ability.
- Demonstrated excellent communication skills across all levels of an organization both verbal and written.
- Team player with proven people management skills and collaborative approach. Ability to incorporate organization’s values internally across staff and externally in the community.
- Reengineering, a change agent with change implementation successes.
- Minimum 2 years demonstrated experience using reporting tools to leverage data to improve workflow, SOP’s and quality of care performance.
- PC proficiency is essential (Windows environment).
- Knowledge and ability to work in diverse community, experience in managing diverse staff.
- Creates environment that fosters mentoring and professional development opportunities for direct reports.
- Minimum 2 years demonstrated experience with vendor management, contract negotiations and relationship management.
- Demonstrated experience in project management and implementation of software and data collection tools.
*Substitutions for Education/Experience: 4 years of experience in healthcare management and 5 years of experience of increased professional responsibility and administrative experience in a health care field; or a Master’s Degree in health care administration, public health, business administration or related field and 3 years of experience of increased professional responsibility and administrative experience in a health care field.
Preferred:
· Community health experiences a plus.
· Clinical experience a plus
· Strong working knowledge of Excel is preferred.
· Knowledge of EPIC preferred.