WHITAKER BANK, INC.

SUMMARY

The position of Information Technology Specialist is responsible for assisting the Chief Technology Officer as directed by providing general and technical support assistance to users of the Bank’s local, wide, wireless, Internet, and Intranet networks, telephone and Voice Over IP (VoIP) systems, and all related software programs.

ESSENTIAL DUTIES

1. Provides direct and telephone support to Bank personnel with respect to the Bank’s computers, printers, networks, telephone Voice Over IP (VoIP) systems, and all supported software programs.

2. Ensures the Bank's systems are operating in a secure and stable manner as directed, and performs a variety of routine daily tasks relative to the position.

3. Answers questions of a general nature, provides step-by-step technical instruction and support, trouble-shoots and resolves problems, and logs issues into the Bank’s information technology case system to ensure events are properly reported and resolved within established quality service level guidelines.

4. Performs routine system or user administrative tasks, such as system specification changes or the addition, change, or deletion of employees on the Bank’s various systems and networks, ensures necessary documentation is attained and properly authorized for such requests, and originates and maintains system and user files.

5. Monitors network activity, tracks trends, usage, stability, etc.

6. Assists in analyzing and deploying hardware and software updates and other patch management directives.

7. Assists in special projects and tasks for the department of a diverse nature under the direction of the Information Technology Manager.

8. Responds to inquiries and refers issues to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved.

9. Maintains basic knowledge and awareness of financial industry technical status and trends.

10. Follows policies and procedures, completes administrative tasks correctly and on time.

11. Treats people with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, upholds organizational values, and accepts responsibility for own actions.

12. You are to conduct yourself professionally and as a bank representative while at work and in public.

13. Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes working environment free of harassment of any type, and builds a diverse workforce and supports affirmative action.

14. Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.

15. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

SECONDARY DUTIES

The position of Information Technology Specialist performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY

The position of Information Technology Specialist is not responsible for the supervision of any employee(s).

ENVIRONMENT AND PHYSICAL ACTIVITY

The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The position includes driving a Bank or personal owned vehicle approximately 50% of the time which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.

The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

The incumbent for this position may operate any or all of the following: telephone, smart phone, copy and fax machines, adding machine (calculator), check protector, scanner and image systems, scanning equipment, encoder, money counter, credit card terminal, typewriter, computer terminal, laptop computer, personal computer, tablet, printers, or other equipment as directed.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, reasoning, math, language, presentations, verbal communication, written communication, analytical reasoning, stress, training others, multiple concurrent tasks and constant interruptions.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

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  Work related experience should consist of a technical background in information resources, products or services. Educational experience, through in-house training sessions, formal school or technical industry related curriculum, should be business or financial industry related.

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  Basic experience, knowledge and training in information technology department operations.

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  Basic knowledge of related state and federal banking compliance regulations.

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  Basic skills in information technology operations, voice and data communications, troubleshooting techniques, user and software support, including but not limited to, host and desktop applications, and network administrative programs and resources.

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  Basic typing skills to meet production needs of the position.

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  Basic math skills, calculate interest and balance accounts, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals, locate routine mathematical errors, and compute rate, ratio and percent, including the drafting and interpretation of bar graphs.

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  Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze and interpret documents and professional journals, understand procedures, write reports, correspondence and procedures, speak clearly to customers and employees.

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  Ability to deal with routine technical problems involving multiple facets, variables and situations where only limited standardization exists.

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  Good organizational and time management skills.

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  Ability to work with minimal supervision while performing duties.

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  Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Management reserves the right to change this job description at any time according to business needs.