Overview
Since opening our doors in 1902, CHS became a part of Florida's history.
CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.
Join our team to continue to do good and create history serving Florida's children and families!
The Director of Dependency Program Operations provides leadership and oversight of programs within a specific geographic region, area and/or business line, with responsibility from $5M to $10M in operations. In this role, the DPO is accountable for program development, administration and management, in accordance with CHS’s strategic direction and with a focus on operational proficiency and productivity. Overall, the Director of Dependency Program Operations contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.
WHY JOIN CHS?
- Uplifting mission-driven work culture
- Make an impact in your community and become a part of Florida's history!
- Growth and professional development opportunities
- Great benefits package, including generous paid time off and holidays
Primary Job Functions
1. Provide leadership and oversight to CHS program operations in alignment with the company’s strategic direction, while focusing on the continuous enhancement of operational proficiency and productivity.
BUSINESS DEVELOPMENT & GROWTH – “Achieve Financial Independence”
- Assist with the development and execution of plans for “top line” smart growth, including the attainment of grant or other funding for identified strategic priorities.
- Represent CHS at community meetings or groups; build alliances and partnerships to help execute business strategies.
- Manage contractor and funder relationships to meet or exceed expectations for budget accuracy and fiscal accountability.
- Promote operational sustainability through top line growth and bottom line management of resources.
- Support philanthropy and development efforts through participation in annual fundraising and other events.
- Assist in contract negotiation with funders to drive sustainability in operations in accordance with CHS standards for care.
PROGRAM OPERATIONS OVERSIGHT – “Support Our Field”
- Provide leadership and supervisory support to CHS’s program operations, as well as centralized functional operations.
- Liaise with support functions to facilitate the achievement of outcomes that meet the expectations of funders, partners, clients and other stakeholders; drive for excellence via demonstrated improvement in program/operational outcomes.
- Achieve minimum compliance scores for Quality and other measures; adhere to CHS policies and practices.
- Participate and/or lead program development and pilot projects to support statewide practice initiatives.
- Provide 24/7 emergency response capability, when needed; serve as resource for problem solving and crisis intervention.
FUNCTIONAL LEADERSHIP – “Be and Be Known as the Solutions Provider”
- Assist in the preparation and presentation of CHS performance reports related to strategic goal attainment.
- Work collaboratively with Advocacy teams at the state and federal level to help advance the CHS platform and strategy.
- Liaise with local and state Boards of Directors and other stakeholders on matters of relevance.
- Represent CHS on internal and external committees, task forces, speaking engagements or conference panels as needed.
- Support philanthropy team and the local Board in understanding statewide strategy and brand, facilitate board development, and promote board role in advocacy and fundraising efforts.
LEADERSHP DEVELOPMENT & SUCCESSION – “Have the Talent Advantage”
- Support the creation and implementation of strategies for maintaining voluntary team member turnover at 30% or less.
- Participate in regional succession planning and leadership development activities.
- Confirm that team members are recognized for their contributions through recognition and other engagement activities.
- Hold team members accountable for CHS financial and operational performance expectations.
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2. Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard T3, when appropriate), while fostering an engaging, positive work environment.
- Recruit, supervise and support team members and foster their professional development, including the transfer of knowledge obtained through training.
- Establish annual team goals and objectives; track and report results.
- Coach, support and evaluate team member performance, taking corrective action if needed.
- Deliver timely communication through regular management and team meetings.
- Comply and confirm compliance with CHS code of conduct, policies, practices and other legal obligations.
- Implementing policies and practices designed to prevent, recognize and respond to work-related stress.
- Participate in succession planning to build the bench strength necessary for future talent needs.
- Develop a strong knowledge base and stay current on job-related issues and trends.
- Participate actively in departmental meetings, training and education, as well as the quality process.
- Pick up projects on the fly; perform other duties as assigned from time to time
- Demonstrate the CHS Common Bond values in the performance of all job duties.
Job Qualifications
Education, Licenses & Certifications:
- Master's degree in Social Work or Huma Services related field, required - OR - Non-Human Services related Master's degree from an accredited university and extensive experience with children and family services and demonstrated management skills
- Florida Driver’s License within 30 days from hire is required, along with daily access to a reliable and insured vehicle.
Experience:
- Three years’ experience in human services, field casework or counseling, required.
- For Clinical programs, Professional Florida license in Mental Health (LMHC), Social Work (LCSW), Marriage and Family Therapy (LMFT) or Psychology, required.
- Two years of management/supervisory experience, including budgets and fiscal management, strongly preferred.
- Experience in program development and grant writing, preferred.
Competencies
Knowledge of:
- COMMUNITY RESOURCES l FUND RAISING l PLANNING & BUDGETING l PUBLIC RELATIONS l GRANT WRITING
Skills and Proficiency in:
- Planning, project management, organization and time management
- Oral and written communication, including presentation and platform
- Collaboration, teamwork, consulting, facilitation, coaching and mentoring
- Computer systems and MS Office, including Word, Excel and Outlook
Ability to:
- Supervise others, with coaching skills that result in accomplishing goals through direct reports.
- Collaborate within and outside of CHS with competence in public, private and philanthropic partnerships
- Synthesize large amounts of data and create focus on key priorities related to organizational objectives
- Perform at a high level of autonomy, with general supervision.
- Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
- Commit to providing high customer satisfaction with positive service delivery results.
- Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
- Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
- Demonstrate the behaviors of our CHS Common Bond Values.
- Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change
Together, good can be done.