Change Management Specialist jobs in San Francisco, CA

Job ID: 246379
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Finance
Remote Eligible:Hybrid Schedule

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Change Management Business Partner will play a crucial role in supporting the OE team in leading in partnership with the Sr. Manager of Change Management The Office of Operational Excellence for Sephora's Change Management practice. This role is instrumental in supporting Sephora's strategic plan and ambitious growth plans in North America by driving successful organizational transformations.

The Change Management Business Partner will be responsible for enabling employees to adapt to change effectively, ultimately impacting productivity, employee satisfaction, and retention - all critical to Sephora's growth plans.

Reporting directly to the Senior Manager of Change Management the Change Management Business Partner will have significant influence and impact throughout the organization and will regularly present to OE leadership. This position will co-lead the Change Management services and contribute to the development of a long-term operational governance model for Change Management at Sephora. Additionally, the Manager will support key change initiatives, foster a culture of ongoing change awareness / readiness through education and training, and act as an advisor and coach on business-led projects.

Responsibilities:

• Define Change Management Needs: Collaborate closely with the Senior Manager of Change Management to enhance and lead the Change Management program, identifying Sephora's change management needs based on industry best practices and the organization's unique strengths and opportunities. Manage a portfolio of cross-functional change initiatives, from assessment and planning to execution and reinforcement.

• Strategic and Tactical Execution: Employ a balanced approach of strategic thinking and hands-on execution in key projects. Participate in the development and delivery of change management training programs tailored to Sephora's specific requirements and demand.

• Strategic Planning and Alignment: Actively participate in the yearly strategic planning process and contribute to the prioritization of key Change Management initiatives. Foster cross-functional alignment to ensure successful execution and achievement of change objectives.

• Alignment and Accountability: Align change strategies and considerations with the Operational Excellence leadership, ensuring that operational efficiency transformation efforts are coordinated and accountable. Monitor progress against planned milestones, leveraging influence and organizational acumen to ensure all stakeholders are committed to their contributions.

• Enable Change: Successful change management will be a pivotal aspect of Sephora's operational efficiency transformation. Collaborate with the Senior Manager of Change Management to understand Sephora's current change tolerance and develop a tailored approach to enable successful change throughout the organization. Implementing change management practices will require dedicated efforts to align with our roadmap, as it will significantly impact the day-to-day practices of all Sephora FSC employees

• Communication and Coalition Building: Effective communication is critical to the success of Sephora's operational efficiency transformation. As a manager in this role, you will contribute to the development of a comprehensive communication strategy and ongoing materials to effectively convey the vision and opportunities associated with the new practice at Sephora. Your communication efforts will be tailored to engage and address employees at all levels, from Associates to Senior Leadership. Additionally, you will leverage your relationships and network across the organization to build stakeholder coalitions that drive the implementation of each element of the roadmap and change management strategy

• The Change Management Manager will be responsible for supporting the design, and facilitation of a comprehensive change management training programs for employees across the organization. This includes developing training materials, modules, and workshops that effectively convey change management concepts, methodologies, and best practices. The Manager will leverage their expertise to create engaging and interactive learning experiences that equip employees with the knowledge and skills necessary to navigate and embrace organizational change successfully. Additionally, they will collaborate closely with key stakeholders to assess training needs, tailor content to specific audiences, and ensure alignment with the overall change management strategy. The Manager will be a dynamic facilitator, adept at delivering impactful training sessions that inspire and empower employees to become change agents, fostering a culture of adaptability and resilience throughout the organization.

Qualifications:

• At least 5 years of comprehensive experience in Change Management, supported by recognized certifications such as Prosci Change Practitioner and experience in Kotter's methodology for leading change in organizations.

• Demonstrated success in influencing others and effectively facilitating critical change initiatives across various functions.

• Proven expertise in designing and leading impactful Change Management Workshops, fostering a culture of active participation and engagement.

• Strong background in operating within a data-driven and results-focused environment, with a keen ability to define, measure, and manage quantifiable metrics and goals.

• Track record of spearheading transformative change initiatives and expertly orchestrating complex organizations to embrace a clear vision and achieve widespread adoption of new solutions, encompassing both process and technology.

• Proficiency in facilitating large groups, enabling them to understand the impact assessment, training needs, stakeholder sentiments, adoption plans, and other change techniques necessary for successful implementation and business readiness. This skill is essential for fostering collaboration and buy-in from cross-functional stakeholders.

• Excellent relationship-building skills, with the ability to connect with individuals at all levels of the organization.

• Analytical, organized, and able to thrive in a fast-paced environment with multiple stakeholders.

• Enthusiasm for driving operational excellence by sharing insights and influencing others.

• Strong commitment to fostering an inclusive work culture in a top global employer.

• Experience in Retail environment and Operations is a plus.

If you are passionate about driving successful change initiatives, have a track record of driving organizational transformations, and want to contribute to an amazing work culture at Sephora, we would love to hear from you.

The annual base salary range for this position is $115,000.00 - $125,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.