SUMMARY:

The role of the Catering Sales Manager is to solicit and respond to clients, companies and organizations to purchase food & beverage, rent meeting space and ancillary services from the hotel. The Catering Sales Manager represents the hotel with customers by telephone or in-person to solicit and close group and local catering business, manages customer relationship by responding to inquiries, meeting with and entertaining clients, conducting property tours, promoting facilities and services and drafting contracts. This position will also provide direction and supervision of meeting and/or catering logistics to catering staff.

Hospitality and or Food and Beverage experience is a plus. The ability to speak Spanish is highly desirable.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

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  Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
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  Perform quality assurance (QA) requirements for department.
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  Responsible for menu planning and preparation.
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  Monitors and verifies food costs fluctuation.
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  Negotiates optimal pricing with rental equipment vendors and manages the execution leading up to and during the event.
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  Responsible for meeting and exceeding catering goals as established by Director of Sales, Area/Regional Director of Sales & Marketing and/or General Manager.
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  Offer creative thinking with social media and room night packages to meet catering goals.
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  Shift catering business from comp set hotels and other offsite banquet facilities.
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  Utilizes sales tools to actively solicit new and repeat business.
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  Communicate needs directly to hotel operations team to ensure guest satisfaction.
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  Conduct a professional, thorough site inspection of the hotel with clients, alongside the hotel sales team, exhibiting key features and benefits of the property.
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  Creates accurate contracts/BEO’s.
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  Prepares client bills and responsible for managing payment collections.
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  Works collaboratively with other members of the hotel team to ensure sales efforts are coordinated.
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  Creates detailed customer account records, correspondence, agreements, proposals, and thank you letters for own accounts or in support of other sales professionals.
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  Acts as customer liaison with hotel during customer stay ensuring daily needs are met

and to ensure overall customer satisfaction.

• Remain highly visible and be readily available for guests at all times.
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  Take initiative to offer assistance or answer questions throughout the hotel.
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  Proper administration of key control.
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  Support team members to ensure the team’s entire workload is completed daily.

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  May be asked to operate a motor vehicle in the course of running errands for the hotel.
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  Participate in weekly sales meetings according to SINA Hospitality Management Standards

• Perform other duties as required.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

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  High School diploma or GED preferred.
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  Minimum two years experience in the food and beverage industry required.

Knowledge, Skills and Abilities:

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  Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
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  Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
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  Ability to communicate effectively verbally and in writing and good telephone skills.
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  Ability to work in a fast-pace, high-energy and demanding work environment.
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  Good knowledge of hotel operations or ability to learn quickly.
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  Ability to work as a team player with all levels of associates.
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  Dedicated, hard-working, self-motivated.
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  Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
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  Flexibility to adjust work priorities as necessary.
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  Ability to monitor food & beverage costs to keep within budget guidelines.
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  Practice safety standards at all times.
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  Skill in operation of tools and equipment listed below.
  
  

Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
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  Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
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  Comply with hotel and/or department uniform and professional behavior and appearance standards.
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  Carry out all reasonable requests from managers and act as a team player with all levels of staff.

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  Participate in all mandatory job training and meetings.
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  Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
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  Immediately report any suspicious activities by guests or others.

• May be required to attend and successfully complete Beverage Education training.

• Certification of ASI food safety training or ability to obtain certification within time constraints.

• Have a valid U.S. Drivers License.
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  Have zero DWI/DUI incidents on driving record for the past five years.
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  Have zero “major infractions” on driving record for the past three years.

EQUIPMENT OPERATED:

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  Computer, fax and copy machine
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  Point of Sale System
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  Property Management System

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

• While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
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  The associate is regularly required to stand, walk, and reach with hands and arms.
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  The associate must frequently lift and/or move up to 50 pounds.
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  Specific vision abilities required by this job include close vision and the ability to adjust focus.
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  The noise level in the work environment is usually moderate.
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  Associate may be required to wear personal protective equipment (PPE) while performing certain duties.