Catering Manager plans, directs, and coordinates catered events for an establishment. Negotiates contracts, assists in the selection of menu items, schedules catering staff, arranges for facilities or equipment, and communicates customer needs to the appropriate personnel. Being a Catering Manager develops and maintains catering accounts by ensuring customer satisfaction before, during, and after the event. May require a bachelor's degree. Additionally, Catering Manager typically reports to a head of a unit/department. The Catering Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Catering Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Scope of Position:
The Catering Manager is responsible for coordinating, supervising, and assisting the Director of Catering or Director of Sales with the booking, servicing and coordination of catering/banquet events. The Manager maintains profitable operations and high quality products and service levels. He/she is expected to maximize revenues and exceed budgeted revenues, and to develop and implement strategies to increase business. Must act as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.
Position Responsibilities and Qualifications:
Education & Experience:
Physical Demands:
Required Competencies
Responsibilities may include any and all of the following:
Relationships:
Internal: All hotel departments and sales staff: Communicates client’s expectations.
External: Guests: To provide service.
Travel Agencies: To promote hotel services and generate business.
Competition: To stay informed of competitive strategies and business conditions.
CVB: To promote hotel services and generate business.
Vendors: To solicit goods and services.
Organizational Structure:
Reports to: Director of Catering
Subordinates: Catering Sales Assistant, Meeting Services Coordinator
Job title also known as: Convention Services, Catering Sales Manager