Catering Manager plans, directs, and coordinates catered events for an establishment. Negotiates contracts, assists in the selection of menu items, schedules catering staff, arranges for facilities or equipment, and communicates customer needs to the appropriate personnel. Being a Catering Manager develops and maintains catering accounts by ensuring customer satisfaction before, during, and after the event. May require a bachelor's degree. Additionally, Catering Manager typically reports to a head of a unit/department. The Catering Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Catering Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
JOB DESCRIPTION
POSITION TITLE:
Catering Sales Manager
DEPARTMENT:
Catering & Conference Services
REPORTS TO:
Director of Catering/CS
DIVISION:
Food & Beverage
EXEMPT OR NON-EXEMPT:
Exempt
JOB DESCRIPTION:
Responsible for selling and servicing clients to assure the overall success (revenue maximization and profitability) of the Banquet and Catering Departments. Promote complete guest and employee satisfaction.
THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:
STRATEGIC PLANNING & PERFORMANCE REVIEW: Help create and maintain Catering marketing plans, action plans, goals and objectives which are both aggressive and attainable. Be aware of reports, including month-end statistics, forecasting and staffing guidelines. Analyze statistics and make reforecasting recommendations necessary to achieve accurate year-end projections.
SALES & MARKETING: Research and develop new accounts. Prepare and participate in site visits by adhering to the following tips for a successful presentation. Every event is different, so every site visit should be different.
Actively participate in business review meetings to strategize plans that are designed to maximize revenue. Participate in community activities with emphasis on public relations and development of new client contacts, to increase current client base.
ACCOUNT MANAGEMENT: Responsible for all accounts in assigned market segment. Maintain those that are currently active and rebook them on subsequent occasions. Meet and exceed monthly booking goals. Direct internal servicing of group by obtaining and communicating accurate and total information on a timely basis. Coordinate and participate in group resume reviews and pre-cons/post-cons, as applicable.
BANQUET OPERATIONS: Assist in supporting the Banquet operation, maintaining Portola Hotel & Spa standards as it relates to quality and service. Ensure the integrity of all Accounting policies regarding cash and liquor controls. Ensure that the Banquet Department delivers what Catering has sold to the client.
COMMUNICATIONS: Communication should be accurate and timely. Use successful communication techniques to ensure staff and guests have a clear understanding of information. This should include an awareness of special needs. Conduct and facilitate effective meetings through established agendas, effective use of time and clear objectives. Prepare clear and concise correspondence, memos, letters, instructions and reports, following the correct format.
FINANCIAL RESPONSIBILITY: Contribute directly to the departmental profit through effective use of forecast data, proper scheduling, responding to business fluctuations. Control departmental profit potential through adherence to purchasing and requisition procedures, cash and credit policies and overall follow-up to issues that affect profit or loss. As a member of the management team, hold a shared responsibility for the financial success of the hotel.
OFFICE ADMINISTRATION: Assist in the accuracy/effectiveness of the file and trace systems. Have working knowledge of all office systems including paperwork and flow within the department and the communication it represents throughout the hotel. Ensure accurate and timely production of all BEO’s, thank you and solicitation letters.
SAFETY AND SECURITY: Be active in the management role of safety and security. Must be versed in all emergency, HAZCOM, OSHA and injury/accident reporting procedures. Implement steps to ensure the safety of the staff, guests and the owner’s investments, by being proficient at CPR, alcohol awareness, first aid and emergency procedures. Assist in obtaining successful results in internal control audits and insurance/fire inspections. Assist in monitoring the hotel controls according to Security, Human Resource and Accounting SOP’s.
ADDITIONAL RESPONSIBILITES:
Demonstrate knowledge of Portola Hotel & Spa’s management style and practices, culture, terminology, organizational structure and general philosophy. That philosophy should be portrayed in the professional appearance, behavior, integrity, openness and accessibility to employees and guests. Achieve performance objectives to meet owner expectations. Exhibit a “hands on” approach to training, developing and working alongside employees and a commitment to individual growth. Maintain an open door policy to encourage and support positive employee relations and guest satisfaction.
EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:
A 2-year associate's degree or 4-year bachelor's degree in a related field of study enhances prospects for employment and advancement. The Certified Professional in Catering and Events (CPCE) is helpful, but not required. Serve Safe and TiPS certification are desired to ensure that food and beverage service are handled safely and responsibly
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:
PREVIOUS EXPERIENCED REQUIRED:
A minimum of two or more years of progressive hands-on Catering sales experience from high volume catering and conference services operation with knowledge of food and wine pairings preferred.
ACTIVITY SUMMARY
Never
Occasionally
Frequently
Constantly
Sitting
Standing
Walking
Crawling
Bending Over
Reaching Overhead
Balancing
Pushing/Pulling
Lifting/Carrying
10 lbs. or less
20 to 50 lbs.
Over 50 lbs.
Skin/Hands in Water
Exposure to Chemicals
Foot Controls Used
Repetitive Hand Use
Firm Grasping Required
OTHER REQUIREMENTS
Select Yes or No
Driving Vehicles/Equipment
No
Operating Equipment/Machinery
No
Exposure to Dusts, Gas, Fumes
Yes
Exposure to Hazardous Materials
Yes
Possible Exposure to Blood/Body
No
Fluids
Yes
Exposure to High Noise Levels
Yes
Walking on Uneven Ground
Yes
Exposure to Marked Changes In
No
Temperature
Use of Safety Equipment (Glasses,
No
Ear Plugs, Etc.)
Hearing Impairment Acceptable
Yes
Color Vision Impairment
Yes
Acceptable
Color Vision at 20 inches or less
Yes
Required
Clear Vision at 20 feet or more
Yes
Required
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job, based on business necessity.
Clear All
0 Catering Manager jobs found in Monterey, CA area