Catering Manager jobs in Concord, CA

We are searching for a full-time Catering Sales Manager to join our sales and marketing team. We offer AMAZING benefits including health insurance (medical, dental, vision), vacation, and team member/friends & family travel program.

As a Catering Sales Manager, you would be responsible for soliciting, securing and responding to customer inquiries regarding the purchase of food and beverage and use of event facilities in a 250 guest room East Bay hotel with over 15,000 square feet of meeting space.

The ideal Catering Sales Manager candidate will have a minimum of three (3) years’ experience as a Catering Sales Manager with a proven track record of proactive sales success. If you have high performance standards, a high level of enthusiasm and thrive in a fast-paced team environment, you might be the candidate that we are looking for.

RESPONSIBILITIES/DUTIES:

• Solicit, secure and respond to customer inquiries regarding the purchase of food and beverage, rental of event facilities and purchase of ancillary services from the hotel
• Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.
• Host and entertain clients, conduct property tours, promote facilities and services and draft contracts
• Communicate with and provide direction and supervision to team members to execute catering events
• Be visible on the floor and assist staff as needed during functions
• Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
• Interact with outside planners, vendors for event setup
• Maintain pricing integrity and propose upscale menus for clients
• Manage existing accounts and follow up with client re-solicitation to capture future business
• Plan and execute holiday and special events in conjunction with the Director of Sales & Marketing
• Prospect for business through various efforts (i.e.: outside sales calls, telemarketing, mailings, referrals, networking, etc.) to maximize revenue to meet/exceed goals
• Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects
• Increase our market share through relationship building, trade shows and community/professional organizations
• Develop and continually enhance relationships with key accounts to maintain and increase our market share
• Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel
• Develop sales plans and strategies to meet or exceed established revenue and room night goals
• Partner with Conference Services Manager and operations departments to ensure full participation in servicing accounts
• Check function prior to guest arrival and make personal contact with client at the time of function with proper introduction of service staff who will handle the event.
• Develop a marketing strategy by analyzing historical, current and future hotel/market trends and creating selling strategies to capture the maximum amount of revenue and meet/exceed sales goals.
• Attend BEO, departmental meetings and Associate events as required
• Be continually alert for the safety of all employees and guests, reporting any unsafe conditions to the Manager on Duty or Human Resources
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Meet and exceed guest and team member expectations by providing excellent service and teamwork
• Keep Director of Sales & Marketing promptly and fully informed of all problems or unusual matters of significance
• Scheduling based on business needs and will be required to work weekends and evening shifts.
• Perform all other duties and responsibilities in a timely and efficient manner as requested/assigned by a member of hotel management in accordance with established company policies and procedures to achieve the overall objectives of this position

** Schedule Flexibility Required - Scheduling based on business needs and will be required to work weekends and evening shifts**

Job Type: Full-time

Pay: $65,000.00 per year

Schedule:

• 10 hour shift
• Weekends as needed

Work Location: In person