Catering Manager - Casino jobs in Pennsylvania

Summary: Responsible for generating new business leads; as well as, converting existing business into contracted catered events.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Strong focus on selling meeting and program space to local businesses and organizations.
• Seeks out new catering business to achieve revenue goals by actively networking within the local community and demonstrating strong client relations skills.
• Facilitates catering sales from incoming inquiries as well as internal referrals.
• Maintains relationships with past clients to facilitate future bookings.
• Must have the ability to forecast future business on an annual basis. Craft sales goals in order to meet forecasts.
• Responsible for bookings, confirmations, billings, generating proposals and contracts.
• Coordination with other departments to ensure successful planning and execution for all events.
• Creating banquet event orders and reviewing with clients to ensure all needs are met. Ability to make recommendations and implement changes as needed.
• Proficient in the use of related software, Delphi, Salesforce, Reserve and any other types of catering software.
• Coordination of events with the Banquet Manager to ensure easy transition from sales to operations.
• Ensures pricing is accurate and complete for all catering events, must have ability to upsell catering menus and items before and during programs.
• Must assist banquet leadership team with execution of events.
• Operates with the venue’s best interest in mind.
• Reviews and approves all banquet checks.
• Ability to extend complimentary services in accordance with the approved comp matrix.
• Assisting the community relations team with bookings. Expected to attend events and networking off property to grow contacts and source business
• Organize travel kits to best promote our property and assets; partner with marketing team to develop key sales messages and material, and align Events Center with broader property activity.
• Perform all other duties as assigned.

Qualifications:

• Must be 18 years of age or older.
• A bachelor’s degree is preferred.
• 2 years of catering sales or related experience
• Excellent communication skills both written and verbal.
• The ability to analyze, resolve problems and exercise good judgment in decision-making.
• Ability to work successfully without direct supervision.
• A dynamic, enthusiastic and creative personality who thrives under pressure.
• The ability to perform multiple functions and troubleshoot when needed.
• Proficiency in database, spreadsheet, word processing and presentation software.
• Flexible availability that includes weekends and holidays.
• The ability to obtain and retain all required licenses.

Physical and Mental Demands:

• Regularly required to walk, stand, see, talk, hear, use hands and fingers and reach with hands and arms.
• The ability to stoop and kneel.
• The strength to occasionally lift and/or move up to 50 pounds.
• Ability to work in a noisy and smoky environment.