Catering Director - Casino jobs in Lake Charles, LA

Catering Director - Casino directs the total catering operation including booking, selecting and pricing menu items, hiring permanent and temporary employees, acquiring and renting equipment, and supervising staff. Oversees the preparation and service of food and refreshments. Being a Catering Director - Casino requires a bachelor's degree in area of specialty. Typically reports to top management. The Catering Director - Casino manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Catering Director - Casino typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Casino Host
  • L'auberge Casino Resort Lake Charles
  • Charles, LA FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

     

    We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

     

    Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

    WE LOVE OUR WORK.

    - Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages; assists with special requests. - Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program. - Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law. - Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits, as well during special events. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business. - Achieves departmental sales and growth goals. - Develops in-house invitation lists for special events and other significant hosting events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Attends and aids in the coordination of special events. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts. - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals.  - Develops and maintains technical skills to maximize use of patron data systems. - Establishes a direct line of communication with all service departments for the purpose of caring for a variety of levels of players. - Monitors patron activity and profitability of all assigned players. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance at special events as needed. - Provides professional representation on behalf of the company at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of the customer service program. - Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all company matters.

    BRING US YOUR BEST.

    - Bachelor’s degree (B.A./B.S.) from four-year college or university; or minimum five (5) years of customer service experience and/or training; or equivalent combination of education and experience. - Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games.  - One (1) year of hosting experience with adequate customer following preferred. - Must have exceptional customer service and interpersonal skills. - Must have excellent written and verbal communication skills. - Must have intermediate computer knowledge; proficient in Microsoft Office (Word, Excel, and Outlook); Salesforce (CMS) and ACSC experience preferred. - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. - Must be able to maintain confidentiality and a high level of professionalism at all times. - Must have the ability to write reports and business correspondence. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Must have the ability to identify problems, collect and analyze data, and draw valid conclusions. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

    STAY IN THE GAME. FOLLOW US.

    We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

     

    Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

     

       

    We're changing entertainment. Follow us.

     

    Equal Opportunity Employer

     

     

     

     

     

     

     

  • 15 Days Ago

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Casino Floor Attendant & Daiquiri Bartender
  • Bordertown Casino
  • Vinton, LA PART_TIME,FULL_TIME
  • We are looking for someone who has great customer service skills, loyal & hard worker and that will be willing to train & work in multiple departments that we have to offer. We are a professional vide...
  • 3 Days Ago

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Beverage Server-Casino Bar
  • L'auberge Casino Resort Lake Charles
  • Charles, LA PART_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • Just Posted

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Bartender-Casino Bar
  • L'auberge Casino Resort Lake Charles
  • Charles, LA PART_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 13 Days Ago

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Executive Casino Host
  • L'auberge Casino Resort Lake Charles
  • Charles, LA FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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Barback - Casino Bar
  • L'auberge Casino Resort Lake Charles
  • Charles, LA PART_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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0 Catering Director - Casino jobs found in Lake Charles, LA area

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Server
  • Denny's Inc
  • Lake Charles, LA
  • This job posting is for employment at an independently owned and operated franchisee of Denny's. At Denny's, we love fee...
  • 3/28/2024 12:00:00 AM

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Host/Hostess
  • Denny's Inc
  • Lake Charles, LA
  • This job posting is for employment at an independently owned and operated franchisee of Denny's. At Denny's, we love fee...
  • 3/28/2024 12:00:00 AM

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Beverage Barback
  • Golden Nugget
  • Lake Charles, LA
  • Overview: Barback Join the vibrant and exciting atmosphere at Golden Nugget Hotel and Casino as a Barback! We are lookin...
  • 3/28/2024 12:00:00 AM

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Food Champion
  • B&G Food Enterprises
  • Lake Charles, LA
  • The Taco Bell Food Champion plays and important role in producing tasty food in a quick and efficient manner. YOU will s...
  • 3/28/2024 12:00:00 AM

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Sous Chef - Vic & Anthony's Steakhouse
  • Golden Nugget
  • Lake Charles, LA
  • Overview: Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearl...
  • 3/27/2024 12:00:00 AM

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Olive Garden Italian Restaurant - Line Cook
  • Olive Garden Italian Restaurant
  • Lake Charles, LA
  • As line cook, you are responsible for the preparation, presentation and execution of all items on the menu. The kitchen ...
  • 3/26/2024 12:00:00 AM

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Olive Garden Italian Restaurant - Host
  • Olive Garden Italian Restaurant
  • Lake Charles, LA
  • As host, you'll be the conductor of the orchestra that is service. You are the first impression of the restaurant and se...
  • 3/26/2024 12:00:00 AM

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Executive Director - Specialist
  • Careerbuilder
  • Lake Charles, LA
  • Brookdale Senior Living Executive Director - Specialist Lake Charles , Louisiana Apply Now Come join our team as our nex...
  • 3/25/2024 12:00:00 AM

Lake Charles (French: Lac Charles) is the fifth-largest incorporated city in the U.S. state of Louisiana, located on Lake Charles, Prien Lake, and the Calcasieu River. Founded in 1861 in Calcasieu Parish, it is a major industrial, cultural, and educational center in the southwest region of the state. As of the 2010 census, the population was 71,993. Lake Charles is the principal city of the Lake Charles Metropolitan Statistical Area, having a population of 202,040. It is the larger principal city of the Lake Charles-Jennings Combined Statistical Area, with a population of 225,235. The 2010 pop...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Catering Director - Casino jobs
$57,389 to $99,852
Lake Charles, Louisiana area prices
were up 1.2% from a year ago

Catering Director - Casino in Louisville, KY
Steak on a cheese roll is one of the Jay's Catering offerings planned for its new San Clemente restaurant, Ellie's Table.
January 23, 2020