Casino Pit Manager manages and directs the daily activities for an assigned area of the casino. Surveys the casino floor and looks for players that are cheating and removes suspected card counters. Being a Casino Pit Manager observes gaming personnel for evidence of theft or ties to dishonest players. May require a high school diploma or its equivalent. Additionally, Casino Pit Manager typically reports to a head of a unit/department. The Casino Pit Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Casino Pit Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
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• Deliver exceptional internal and external guest service. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.• Responsible for maintaining close ties with targeted guests through personal contact on property.• Arranges accommodations and amenities (i.e., shows, hotel, restaurant and transportation).• Handles and resolves player problems.• Responsible for maintaining goodwill with all guests.• Ensures guests are aware of events and supports execution through attendance and follow-up.• Provides complimentaries according to established guidelines and sound business practices.• Complies with state and local regulatory requirements.• Builds relationships with target players through tracking systems.• Leverages property amenities/programs to targeted players.• Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines. • Uses proactive discretionary comping to encourage repeat patronage.• Collaborates with work-group and all support departments to ensure player satisfaction. • Works with team members to achieve common goals.• Responsible for itinerary fulfillment and making sure guest satisfaction is a priority.• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.• Maintains confidentially of all players accounts and company records and lists.• Performs other duties as assigned by management.
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