Cash Management Service Supervisor supervises ongoing service of cash management programs for business banking clients. Assists in the development and implementation of custom plans to meet client's cash management requirements. Being a Cash Management Service Supervisor collaborates with service representatives, account management, and sales to provide technical support as needed. Makes recommendations on technical aspects of cash management service plan design. Additionally, Cash Management Service Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Cash Management Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Cash Management Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
JOB SUMMARY
The primary purpose of this role is direct day-to-day Help Desk and Deskside Support tasks and ensure optimal IT service operations. The Supervisor Service & Identity Management develops and implements ITIL standards for IT to continuously improve service delivery and customer satisfaction. This role will develop and optimize our service management platform (ServiceNow) to support our ITIL goals. Performs general user access administration tasks including Active Directory, Office 365 administration, EMR access provisioning, VPN accounts, Group Policy implementation and support. Develops and supports identity management and role-based computing. This role will also be responsible for reporting and investigating exceptions, testing, and maintaining access controls, and supporting the business and IT staff for security related identity and access issues. Will manage documentation needed to enhance process and procedures for access management as well as service reports and statistics.
PRINCIPLE FUNCTIONS includes the following, other duties may be assigned:
JOB KNOWLEDGE & QUALIFICATIONS
Education
Associate’s in Computer Science, Information Systems, or other related field or equivalent work experience.
Training and Experience
Certificates, Licenses, Registrations
Benefit Information and Wage Transparency: |
WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, “benefit eligible”. |
Click here for benefit information. |
Salary Range Annually- $69,500 - $76,623 |