Cash Management Service Supervisor supervises ongoing service of cash management programs for business banking clients. Assists in the development and implementation of custom plans to meet client's cash management requirements. Being a Cash Management Service Supervisor collaborates with service representatives, account management, and sales to provide technical support as needed. Makes recommendations on technical aspects of cash management service plan design. Additionally, Cash Management Service Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Cash Management Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Cash Management Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Summary:Under administrative review, is responsible for overseeing all aspects of the Cash Application section ofthe Accounts Receivable department. The Cash Application Supervisor may perform clerical duties of his or her staf f as needed, as well asparticipate in other projects or special assignments in other sections of the Accounts Receivabledepartment when appropriate.
Job Requirements:Expectations of the Position: Supports the guiding principles & vision by exhibiting the following behavior with staff,customers, patients, guest, and communities:• Excellence & Competence• Communication• Accountability• Responsiveness• Ownership
Team Management: Supervise and lead the team of cash posting clerks or specialists, providingguidance, training, and support as needed.
Cash Posting Oversight: Oversee the accurate and timely posting of cash receipts, payments, andadjustments to customer accounts in accordance with established procedures and guidelines.
Collaboration: Collaborate with other departments, such as accounting, finance, and customerservice, to ensure seamless communication and coordination regarding financial transactionsand customer accounts.
Process Improvement: Develop and implement efficient processes and procedures to optimizethe cash posting workflow, streamline operations, and minimize errors.
Quality Assurance: Ensure the accuracy and integrity of financial data by performing regularaudits and quality checks on cash posting activities.
Reconciliation: Reconcile cash posting activities with bank statements and other financial recordsto identify discrepancies and resolve any issues in a timely manner.
Reporting: Generate regular reports on cash posting activities, including key performanceindicators (KPIs) such as cash application accuracy, timeliness, and productivity.
Minimum Qualifications:• Minimum High School Diploma or equivalent.• Healthcare experience preferred.• Excellent verbal communications skills.• Ability to “Multi-task” and handle f air amount of stress when busy.• Experience, education and/or equivalent training.• Maintain a positive and professional attitude.• Computer literate.• Typing of at least 45 WPM.• Ability to respond to common inquiries and forward appropriate complaints f rom employees,customers, agencies, facilities and hospitals.• Ability to ef fectively present information to Management.
Preferred Qualifications:• Experience with ERA and EFT forms for healthcare payers .• Knowledge of or previous experience running custom scripts to increase automations andefficiencies with legacy systems .• Previous experience hiring, disciplining, and training clerical employees.
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