Cash Management Service Representative jobs in Virginia

Cash Management Service Representative is responsible for providing cash management services to existing and potential business banking clients. Assists clients in various cash management programs while ensuring sufficient balance in the cash flows. Being a Cash Management Service Representative responds to and provides fixes for client issues and questions surrounding relevant products and/or services. Guides clients through onboarding, documentation, and implementation. Additionally, Cash Management Service Representative elevates important or complex inquiries to the appropriate manager, supervisor, or team to ensure they are resolved appropriately. May require a bachelor's degree. Typically reports to a supervisor or manager. The Cash Management Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Cash Management Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Representative - Martinsville, VA
  • Signode -Customer Service Representative
  • Martinsville, VA FULL_TIME
  • Customer Service Representative - Martinsville, VA

    Apply Now

    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

    Benefits:

    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

    Salary: 

    $20-$22/hourly 

    Summary

    Provide a world class customer service experience for customers, field service technicians and salespeople. This includes entering and monitoring orders, ensuring customer’s disputes are addressed in a timely, efficient, and accurate manner to improve service level, and completing customer specific reports. This role collaborates with the Field, Commercial, Financial, and Supply Chain teams to ensure the customer’s expectations are being met, while striving to meet Signode’s mission and maintaining our values. The Senior CSR will manage orders that require greater attention to processing while coaching, mentoring, and assisting the Customer Service Representatives.

    Essential Functions

    • Answer incoming requests, via tickets, phone calls and Teams messages, courteously and consistently using established guidelines.
    • Accurately and efficiently manage the sales order entry process from multiple sources (EDI, email, phone, web shop, etc.) as it relates to account number (ship-to/sell-to), price, terms of sale, product, and quantity.
    • Actively review open orders daily to proactively resolve orders pending release or confirmation.
    • Maintain appropriate records and documentation for customer service and audit purposes.
    • Communicate with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
    • Investigate and resolve billing concerns by tracking shipments, researching price differences and entering return authorizations for approval, quoting special parts prices, and following up on credit hold orders.
    • Maintain backorder reports for highlight accounts.
    • Invoice orders that are unable to close automatically and review error report.
    • Monitor phone/staff coverage and lunches to ensure adequate staffing.
    • Run and distribute drop ship PO report.
    • Close return authorizations to generate credit memos.
    • Work closely with Warehouse, Purchasing and Accounting to invoice orders in a timely manner.
    • Coach, mentor, and assist the Customer Service Representatives.
    • Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
    • First point of contact for outside departments with high priority customer concerns.

    Position Qualifications

    Education: High School Diploma or GED required.  Associates’ degree in Business or related field preferred.

    Experience: 5 years of previous customer service. Demonstrated ability to establish and sustain beneficial relationships with customers by mobilizing internal resources to achieve commitments and resolving customer issues. Proficiency in Microsoft Office (Excel, Word, etc.). ERP experience required.  Ticketing system experience, a plus.

    Functional Success Drivers: Possessing these certain competencies are what we require for an individual to be successful in this role.

    • Problem Solving
    • Detail Orientated
    • Interpersonal Savvy
    • Energy
    • Communication
    • Learning on the Fly

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


  • 18 Days Ago

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Customer Service Sales Representative
  • Ace Cash Express
  • Newport, VA FULL_TIME
  • WHY ACE? You build connections with customers, whether they visit our store one time or for several years to come. Instantly make a difference in someone’s life through one interaction by listening to...
  • 5 Days Ago

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Part Time Customer Service Sales Representative
  • Ace Cash Express
  • Portsmouth, VA PART_TIME
  • ACE Cash Express is currently looking for energetic, personable, and sales-oriented individuals to join our team! Use your sales skills to earn more with ACE! Hourly pay plus bonus incentives allow YO...
  • Just Posted

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Customer Service Representative (CSR)
  • REI Management
  • Hampton, VA FULL_TIME
  • The consumer comes first within the hospitality industry and that is no exception at REI Management. Our Customer Service Representatives help the local neighborhoods by offering products and services...
  • 9 Days Ago

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Customer Service & Sales Representative
  • REI Management
  • Rudee Heights, VA FULL_TIME
  • Hiring an Energetic Customer Service & Sales RepresentativeOur company is a culture-forward business management firm where we put our team members first. We pride ourselves on our inclusive business m...
  • 11 Days Ago

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Customer Service Representative
  • A&H Management
  • Tuckahoe, VA FULL_TIME
  • Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity...
  • 4 Days Ago

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Visitor Management Representative
  • Northside Hospital Inc.
  • Atlanta, GA
  • Overview: Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quali...
  • 4/16/2024 12:00:00 AM

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Shelf Management Representative
  • Hiring Now!
  • Minneapolis, MN
  • PURPOSE:Oversee UNFI s work force of reset employees, vendors, brokers, retailers and third-party merchandisers to compl...
  • 4/16/2024 12:00:00 AM

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Shelf Management Representative
  • Hiring Now!
  • Eden Prairie, MN
  • PURPOSE:Oversee UNFI s work force of reset employees, vendors, brokers, retailers and third-party merchandisers to compl...
  • 4/16/2024 12:00:00 AM

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Order Management Representative
  • One Technology
  • Denver, CO
  • Company Description One Technology is an enterprise technology partner that provides data center modernization and cloud...
  • 4/16/2024 12:00:00 AM

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Business Management Representative
  • Clear Concepts Management
  • Richmond, CA
  • Job Description Job Description About Us: Clear Concepts Management is a newly opened sales and customer acquisition fir...
  • 4/15/2024 12:00:00 AM

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Order Management Representative
  • Insight Global
  • Waltham, MA
  • Position: Sales Order Management Administrator Location: Onsite 3 days per week in Waltham , MA Duration: Contract Requi...
  • 4/15/2024 12:00:00 AM

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Construction Management Representative
  • Project Solutions Inc.
  • Keystone, SD
  • Job Description Job Description Position Title: Construction Management Representative Location: Mount Rushmore National...
  • 4/14/2024 12:00:00 AM

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Property Management Representative
  • Chick-fil-A, Inc.
  • Atlanta, GA
  • Overview: The Property Management Representative position is responsible for maintaining the value of Chick-fil-As real ...
  • 4/13/2024 12:00:00 AM

Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Cash Management Service Representative jobs
$44,958 to $63,878

Cash Management Service Representative in Salisbury, NC
Assist in the establishment and implement of new CM products and services in applicable bank systems, creates customer file, and coordinates for proper documentations.
January 06, 2020
Cash Management Service Representative in Orlando, FL
Provide proactive service and support to clients and overall Team as a unit to meet servicing objectives.
February 11, 2020