Cash Management Service Representative jobs in Roanoke, VA

Cash Management Service Representative is responsible for providing cash management services to existing and potential business banking clients. Assists clients in various cash management programs while ensuring sufficient balance in the cash flows. Being a Cash Management Service Representative responds to and provides fixes for client issues and questions surrounding relevant products and/or services. Guides clients through onboarding, documentation, and implementation. Additionally, Cash Management Service Representative elevates important or complex inquiries to the appropriate manager, supervisor, or team to ensure they are resolved appropriately. May require a bachelor's degree. Typically reports to a supervisor or manager. The Cash Management Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Cash Management Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Representative - Martinsville, VA
  • Signode -Customer Service Representative
  • Martinsville, VA FULL_TIME
  • Customer Service Representative - Martinsville, VA

    Apply Now

    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

    Benefits:

    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

    Salary: 

    $20-$22/hourly 

    Summary

    Provide a world class customer service experience for customers, field service technicians and salespeople. This includes entering and monitoring orders, ensuring customer’s disputes are addressed in a timely, efficient, and accurate manner to improve service level, and completing customer specific reports. This role collaborates with the Field, Commercial, Financial, and Supply Chain teams to ensure the customer’s expectations are being met, while striving to meet Signode’s mission and maintaining our values. The Senior CSR will manage orders that require greater attention to processing while coaching, mentoring, and assisting the Customer Service Representatives.

    Essential Functions

    • Answer incoming requests, via tickets, phone calls and Teams messages, courteously and consistently using established guidelines.
    • Accurately and efficiently manage the sales order entry process from multiple sources (EDI, email, phone, web shop, etc.) as it relates to account number (ship-to/sell-to), price, terms of sale, product, and quantity.
    • Actively review open orders daily to proactively resolve orders pending release or confirmation.
    • Maintain appropriate records and documentation for customer service and audit purposes.
    • Communicate with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
    • Investigate and resolve billing concerns by tracking shipments, researching price differences and entering return authorizations for approval, quoting special parts prices, and following up on credit hold orders.
    • Maintain backorder reports for highlight accounts.
    • Invoice orders that are unable to close automatically and review error report.
    • Monitor phone/staff coverage and lunches to ensure adequate staffing.
    • Run and distribute drop ship PO report.
    • Close return authorizations to generate credit memos.
    • Work closely with Warehouse, Purchasing and Accounting to invoice orders in a timely manner.
    • Coach, mentor, and assist the Customer Service Representatives.
    • Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
    • First point of contact for outside departments with high priority customer concerns.

    Position Qualifications

    Education: High School Diploma or GED required.  Associates’ degree in Business or related field preferred.

    Experience: 5 years of previous customer service. Demonstrated ability to establish and sustain beneficial relationships with customers by mobilizing internal resources to achieve commitments and resolving customer issues. Proficiency in Microsoft Office (Excel, Word, etc.). ERP experience required.  Ticketing system experience, a plus.

    Functional Success Drivers: Possessing these certain competencies are what we require for an individual to be successful in this role.

    • Problem Solving
    • Detail Orientated
    • Interpersonal Savvy
    • Energy
    • Communication
    • Learning on the Fly

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


  • Just Posted

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Customer Service Representative
  • L.T.L Management
  • Newport, VA FULL_TIME
  • L.T.L Management is a growing distribution company located in the Hampton roads area. We are creating an incredible culture for our associates and managers, and we are excited about what the future br...
  • 4 Days Ago

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Driver/Messenger Cash Services
  • GardaWorld Cash
  • Roanoke, VA FULL_TIME
  • Full-Time Employee Benefits Include: 401K Health Insurance (Medical, Dental Vision) PTO Exclusive Employees Perks (Cell plans, Auto Service, Finance/ Legal Services and much more) Daily Pay Option Ava...
  • Just Posted

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Part Time Custodians Needed- DISH Network in Bluefield WV
  • A - Service Management Systems, Inc
  • Bluefield, WV PART_TIME
  • Service ManagementSystems is Hiring for PT Custodians (20 hours per week) to work at DISH Network Offices in Bluefield, WV Starting Pay is $13.00/hr. Hours worked will be 4 hours per night between 6pm...
  • 1 Month Ago

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Construction Management Representative (CMR)
  • B360™
  • Hinton, WV PART_TIME
  • Construction Management Representative (CMR) Qualifications Knowledge of and experience with demolition and HAZMAT abatement.. Education qualifications related to a Construction Management Degree, Eng...
  • Just Posted

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Construction Management Representative (CMR)
  • BizSolutions 360
  • Hinton, WV PART_TIME
  • Construction Management Representative (CMR) Qualifications Knowledge of and experience with demolition and HAZMAT abatement.. Education qualifications related to a Construction Management Degree, Eng...
  • Just Posted

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0 Cash Management Service Representative jobs found in Roanoke, VA area

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Hardees of Preston - Manager
  • Boddie-Noell Enterprises
  • Roanoke, VA
  • Click HERE to Apply! Job Title - Restaurant Manager/Hardee's NOW HIRING EXCEPTIONAL RESTAURANT MANAGERS - If you are pas...
  • 3/28/2024 12:00:00 AM

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Hardees of Bedford - Manager Hourly
  • Hardee's
  • Bedford, VA
  • Click HERE to Apply! Job Title - Restaurant Manager/Hardee's NOW HIRING EXCEPTIONAL RESTAURANT MANAGERS - If you are pas...
  • 3/28/2024 12:00:00 AM

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Operations Manager
  • CVS Health
  • Daleville, VA
  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
  • 3/27/2024 12:00:00 AM

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Subway Leader
  • Pilot Company
  • Troutville, VA
  • Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members an...
  • 3/27/2024 12:00:00 AM

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Travel Center Lead
  • Pilot Company
  • Troutville, VA
  • Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members an...
  • 3/27/2024 12:00:00 AM

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Technical Process Manager
  • Donatech Corporation
  • Blacksburg, VA
  • Position would require the candidate to be a W2 employee of Donatech. US Citizenship/Permanent Resident Required. Our cl...
  • 3/26/2024 12:00:00 AM

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Area Scouts | Sports - Regional Manager | Athlete Evaluator
  • Area Scouts
  • Blacksburg, VA
  • Area Scouts | Sports - Regional Manager | Athlete Evaluator Sports Currently Covered: Baseball Basketball Football Softb...
  • 3/25/2024 12:00:00 AM

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Store Manager I
  • UScellular
  • Rocky Mount, VA
  • About This Role Store Manager I is responsible for delivering outstanding customer service, achieving operating objectiv...
  • 2/6/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water. Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Cash Management Service Representative jobs
$41,334 to $58,736
Roanoke, Virginia area prices
were up 1.2% from a year ago

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