Cash Management Service Representative is responsible for providing cash management services to existing and potential business banking clients. Assists clients in various cash management programs while ensuring sufficient balance in the cash flows. Being a Cash Management Service Representative responds to and provides fixes for client issues and questions surrounding relevant products and/or services. Guides clients through onboarding, documentation, and implementation. Additionally, Cash Management Service Representative elevates important or complex inquiries to the appropriate manager, supervisor, or team to ensure they are resolved appropriately. May require a bachelor's degree. Typically reports to a supervisor or manager. The Cash Management Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Cash Management Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
St. Lukes Health System is currently seeking a Cash Management Specialist to join our Point of Service Cash Support Team under the direction of our Revenue Cycle Manager for our Cash Management department!
POSITION SUMMARY
The Cash Management Specialist is responsible for assisting patients with payments and questions on their billing account while simultaneously supporting other payment processing departments throughout the health system. This position provides a positive patient experience and ensures compliance with company policies and procedures as well as applicable state and federal regulations.
WHAT WILL I DO?
A person in this position acts in two different capacities in order to enhance the patient experience. The first responsibility is to process patient payments, analyze patient accounts, identify issues and errors, and resolve discrepancies. The second aspect of this role is to assist all cash handling sites systemwide, via customer support and providing education. This is done by creating procedures, presenting training, and auditing to the policies. The ideal candidate for this role is comfortable counting, processing and balancing large amounts of cash. They need to be confident in multitasking, extremely detail-oriented, and have excellent interpersonal and communication skills. Must be self-driven and work well without supervision. A willingness to have fun, work hard, and a true passion to help others and solve problems is key to succeeding in this role!
JOB RESPONSIBILITIES:
A strong, talented staff is at the heart of St. Lukes Health System. We are the states largest employer with more than 15,000 employees and a medical staff of more than 1,800 physicians and advanced practice providers. Were proud of our people who deliver skilled, compassionate care every day, and are looking to add dedicated individuals who will continue this same tradition of excellence.
*St. Lukes is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.