Cash Management Service Representative is responsible for providing cash management services to existing and potential business banking clients. Assists clients in various cash management programs while ensuring sufficient balance in the cash flows. Being a Cash Management Service Representative responds to and provides fixes for client issues and questions surrounding relevant products and/or services. Guides clients through onboarding, documentation, and implementation. Additionally, Cash Management Service Representative elevates important or complex inquiries to the appropriate manager, supervisor, or team to ensure they are resolved appropriately. May require a bachelor's degree. Typically reports to a supervisor or manager. The Cash Management Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Cash Management Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Department – Front Office
Reports to – General Mananger
Welcome. Now that you’re part of our family, let’s explain the role you'll play.
What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day
· Be the warm welcome that kicks off a memorable guest experience
· Acknowledge Rewards Club members and returning guests, in person or on the phone
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Handle cash and credit transactions
· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
· Take pride in your appearance and place as a brand ambassador
· Always know what events and activities are on the day’s schedule
· Jump into other ad-hoc duties when your colleagues need your help
What we need from you
· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
· Fluency in the local language - extra language skills would be great, but not essential
· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
· Flexibility - night, weekend and holiday shifts are all part of the job
· You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
· Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
· Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.
Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
· True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
· True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
· True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
· True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Job Type: Full-time
Pay: $13.50 - $14.00 per hour
Benefits:
Schedule:
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Work Location: In person
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