Cash Flow Analyst jobs in Georgia

We connect people. Our customers call the support line in moments of need. These calls can be the difference between paying for a tank of gas or not, paying for groceries or not. These calls deserve an experience that is calm, respectful, supportive, and human. These calls deserve to be heard. Our team makes sure they are. Our Voice Analysts design, build, and maintain the systems that deliver those calls. Work with state-of-the-art technologies to ensure our Advocates can hear the customer, know the customer, support the customer, and be that human experience in a moment of need.

• Act as a voice-solution-thought leader and consultant for the business and engineering partners

• System Development and Implementation: Design, build, and maintain advanced Voice Support systems, primarily on Amazon Connect and integrated with Salesforce Service Cloud.

• Maintain a detailed understanding of business processes supported by the Voice Systems, and proactively represent those processes in solution design.

• Maintain a detailed understanding of Voice business processes, industry best practices, regulations, design patterns, and security considerations. Proactively represent those details in Solution Design.

• Create, Design and Develop Contact Flows, including IVR systems routing and scripting. Utilize Amazon Lex and Lambdas.

• Participate in an on-call rotation to ensure extremely high uptime in supported systems. Own resolution and communications when issues occur within Voice Systems.

• Create and maintain functional and technical systems documentation for projects, designs, customizations, and maintenance actions taken.