Case Manager (Non-RN) jobs in Hendersonville, TN

Assessment

• Defines role and scope of activities to the patient in a comprehensible manner.
• Communicates to the patient that the information gathered will be shared with the payer.
• Gathers consent for case management activities.
• Determines individual needs based on an assessment that identifies all significant needs related to the Medical condition and care (current diagnosis - primary and secondary, treatment plan and prognosis, projected length of treatment/anticipated cost, physicians - primary and specialists, significant history - patient and family, response to previous treatment, potential problems and complications, patient understanding of diagnosis and prognosis, experimental/controversial treatment, anticipated location of care, medications, need for equipment/supplies/etc., need for ancillary services), the Psychosocial condition and care (language, cultural influences, support systems and significant others, financial status, coping behaviors, compliance issues, living arrangements, home environment, religious beliefs, advance directives, patient goals/plans/wishes, teaching needs, transportation issues, ability to perform self care), the Vocational situation (current vocational status, training/education, desire to return to work, job description, transferable skills, general interests/talents, wage earning abilities), the Payer issues (benefit plan design, PPO'S, policy limits/exclusions, eligibility for additional resources, ability to go outside of policy limits, laws affecting coverage, payer contact), available community resources, and barriers to effective outcomes.
• Works in a holistic manner, considering both medical and psychosocial issues.
• Identifies issues that might interfere with the provision of the highest quality, most appropriate, cost-effective care.
• Keeps in mind that a thorough, objective assessment is necessary to a successful outcome.

Planning:

• Creates an individualized plan of action based on the assessment, which facilitates the coordination of appropriate and necessary treatment, and services required by the patient.
• Gives consideration, in developing the plan, to the benefit plan design/coverage options. Sets appropriate, measurable goals.
• Provides the patient with information to make "informed" decisions, empowering and encouraging the patient to make his own decisions through including him in the planning process.
• Develops contingency plans.
• Facilitates communication of the patient's wishes to all members of the health care team.
• When appropriate, discusses advanced directives.
• Obtains the acceptance of all parties (patient, family, payer, and providers) prior to instituting the plan.
• Develops a plan, which advocates for the patient and maximizes benefit dollars.
• Researches and includes costs of services and use of community resources in plan design.

Implementation:

• Implements a plan that is based on the assessment. Skillfully negotiates and coordinates care based on the plan developed.
• Identifies and coordinates resources to ensure success of the plan.
• Works within the health plan provisions. Refers to only those providers that are familiar or researched to ensure high quality (either through personal knowledge/experience, onsite inspections, conversations with providers, review of accreditations and credentials, networking with other case managers, review of outcomes, statistics, payer, and patient satisfaction).
• Monitors the provision of the coordinated plan.

Evaluation

• Evaluates plan on a regular basis to determine effectiveness, patient satisfaction, provider comfort, payer satisfaction, if the plan is meeting the needs of all involved parties (but most particularly-the patient's needs) cost effectiveness, patient compliance with treatment, and the impact on the patient's quality of life.
• Determines if revisions are required due to changes in medical condition, family status, insurance coverage, etc.
• Maintains availability and willingness to revise the plan as needed.
• Continues involvement as active, effective case manager.